Clerical Assistant Iii Jobs

When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Resumes are being accepted for the position of Clerical Assistant lll reporting to the Program Manager, Operations Administration. The successful candidate will demonstrate excellent administration and computer software skills with a focus on quality customer service and records management skills. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Your role

• Coordinate and/or communicate with other corporate divisions, and external agencies as needed
• Perform other related duties as assigned
• Respond to general emails, which will include logging requests for service and/or responding to program/service inquiries and deescalating customer concerns
• Perform duties associated with processing and communication of emergency road closures.
• Evaluates supply and equipment needs and initiates purchasing processes in appropriate areas.
• Provide excellent and timely customer service to both internal and external customers, by telephone, in-person,, website, and email.
• Other duties as assigned
• Process reimbursements
• Process departmental requests for underground infrastructure locates
• Process service requests using GIS map-based issue reporting system
• Provide administrative support such as data entry, minute taking,
• Process financial tasks such as preparation of purchase orders, cheque requisitions, deposits, cost adjustments/journal entries, invoicing for damages incurred to City property or services provided by the department, etc
• Coordination of all training and memberships for the department
• Document preparation, correspondence, meeting agendas, interoffice mail, etc.
• Make qualified assessments and referrals of complex issues to the correct department or agency.
• Assist with special projects, initiatives, and/or programs
• Perform Payroll administration
• Provide records and asset management support
• Update and create content for department bulletin boards and internal digital signage
• Participate in City User Group Meetings

Qualifications

• Previous experience with Kronos, WAM, JDE, GIS based software and Report an Issue would be an asset.
• Demonstrate excellent oral and written communications skills with the ability to communicate with all levels of staff, stakeholders and the general public
• Must possess proficiency computer skills with Microsoft 365 (Teams, Word, Excel, and Outlook).
• Ability to work on your own and in a team environment and enjoy sharing knowledge and ideas with others.
• Experience working in a municipal government would be an asset.
• Process inquiries/complaints both in-person, by email, and over the phone using problem-solving skills.
• Experience related to the duties listed above, normally acquired through a grade 12 diploma and 2 years relevant experience with an emphasis on customer service. Candidates with an equivalent combination of education and experience may be considered.

Rate

$27.07-$33.24

How to apply

Qualified applicants are invited to apply using our online application system by Thursday, July 13, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.