Assistant Clinic Manager Jobs

Position Title: Assistant Clinic Manager

Job Type: Permanent Full-time

Job Location: Richmond Hill Medicentres Clinic

Reports to: Regional Operations Manager

Date Last Updated: July 2023

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.”

JOB PURPOSE:

Reporting to the Operations Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with the Operations Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the Operations manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.

JOB DIMENSIONS: Supervision of medical and non-medical clinic support staff in conjunction with the Operations Manager

PRINCIPAL RESPONSIBILITIES:

• Ensures that company policies, processes and procedures are adhered to
• Creates a customer service culture that supports our patients and physicians
• Ensures clinic equipment is well maintained
• Ensures standards of cleanliness and safety are maintained
• Assists in maintaining optimal levels of medical and office supplies
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Assists Operations Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Ensures RA, Third Party and OHIP receivables are completed accurately and reviewed monthly
• Completes performance management, performance reviews and progressive discipline as required
• Assists the Operations Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
• Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required
• Ensures EMR is protected and safeguarded according to organizational policy
• Completes monthly third-party cash reports
• Actively participates in and leads company initiatives
• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
• Supports and executes on business development programs and initiatives
• Ensures billing errors are corrected and resubmitted to the MOH
• Assists in completing operational reporting and metrics
• Participates in the hiring of all staff as required
• Responsible for review and approval of clinic invoices on a twice weekly basis for Accounts Payable
• Manages clinic staffing levels for adherence to the staffing model
• Post cheques and ensures that bank deposits are made weekly
• Performs other duties as assigned
• Ensures that funds generated by the clinic are accurately accounted for on a daily basis

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Proficient with the Microsoft Suite
• Demonstrated ability to be adaptable and flexible
• Customer service focus with strong communication skills
• 1-2 years clinic experience
• Demonstrated leadership skills with the ability to manage and motivate teams
• 2-3 year college diploma in business or related field
• Previous supervisory experience is an asset
• Ability to handle confidential information in compliance with the Health Information Act guidelines
• Time management skills
• Detail oriented with exceptional problem-solving skills

CONTEXT AND ENVIRONMENT:

Provides support to medical and non-medical staff and provides direction under the guidance of the Operations Manager. Ability to work flexible shifts including evenings and weekends. Must be available for on-call rotation for evenings and weekends. Fast paced environment, where ability to assist in managing day to day operations of the clinic is essential. Must be able to adjust their schedule accordingly to work evenings and weekends to ensure exceptional customer service culture is observed on all shifts.

INTERNAL COMMUNICATIONS:

• Operations Manager
• Physicians
• Clinic Support Office (IT, Accounting, Human Resources)

EXTERNAL COMMUNICATIONS:

• Suppliers
• Patients
• Vendors

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com

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