Clinic Clerical Assistant - Medical Clinics/Aim Clinic

Position: Clinic Clerical Assistant

Job Posting: 2023-33146

Status: Permanent Part Time

Role Level: AC03 ($21.86-$27.29)

Dept: Medical Clinics/AIM - Out-Patient Medicine

Hours of Work/Shifts: Days | 7-3, 730-1530, 8-4, 830-430, 9-5, 9-1

Site: Credit Valley Hospital - Cross Sites

Posted: June 16, 2023

Internal Deadline: June 23, 2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Job Summary

The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the patient services department/clinic; and performs other duties consistent with the job classification as required.

:

Reception

• Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate
• Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required
• Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
• Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)
• Open, sort and distribute incoming mail and other materials
• Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person

New referrals processing and information management

• Assists new patients completing required questionnaire, responding to questions within scope of authority
• Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file
• Ensures patient discharged are processed and charts are sent to Health Records
• Makes reminder phone calls for next day appointments
• Receives and logs incoming referrals, reviews for completion, follows up as required
• Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required
• Enters patient information and appointments into required databases, updates with appointment and other medical information

Patient Administrative Services

• Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required
• Books outpatient new and follow up appointments, triaging referrals as appropriate Cancels appointments and follows up with other patients for rescheduling of visit
• Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments
• Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner
• Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system
• Explains test/visit preparations as required within scope of authority
• Arranges for transportation for patients as required (eg. those staying in nursing homes).
• Books interpreters for patients as needed

Ensures efficient clerical administration and operation of the department within scope of authority

• Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas
• Liaises with Accounts Receivable as required
• Submits billings to CCAC, WSIB and other organizations as required
• Transcribes diagnostic reports, assessments, minutes and correspondence
• Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
• Enters and maintains payroll records (include sick and vacation requests)
• Prepare CD's and other patient information for review by the healthcare professional
• Creating and managing Physician booking, Allied Health grids (calendar management) as required
• Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice
• Prepares clinic lists, identifies orders needed as required
• Request/receives reports from external healthcare facilities as directed

Qualifications:

• Completion of high school or recognized equivalent is required
• Experience with Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) is required
• Completion of a Medical Terminology course is required

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.