Receptionist/ Medical Secretary - Hamilton Urban Safer Supply Program

1.0 FTE (35 hours/week)
Hamilton Urban Core Community Health Centre (HUCCHC) is a thriving inner city health centre and a leader in the provision of high-quality primary health services and health promotion programs. Our comprehensive health services are delivered through a dynamic team of multidisciplinary, inter-professional health providers. As an inner-city health centre our client populations include individuals and families with chronic and complex health and social conditions, many of which are living in poverty.
General Responsibilities: We are seeking a Receptionist/ Medical Secretary to join our Hamilton Urban Safer Supply Program (HUSSP). The program provides clients using street-based drug supply, who are at high risk of overdose in the community and of medical complications due to drug use, a regulated supply of prescription through a Nurse Practitioner (NP) in an effort to reduce overdose and overdose deaths. The HUSSP is a multidisciplinary team that provides primary care and wrap around social support to eligible safe supply clients. The team consists of NPs, Registered Nurse, a Case Manager, Health Navigator, Cultural Ambassador, and Peer Mentor.
The Receptionist/ Medical Secretary provides initial and ongoing personal and telephone contact to Centre clients, visitors, and staff. Working to ensure the smooth operation of the reception area, the position performs secretarial, administrative and clinical related duties.
Specific Responsibilities

• Coordinates client services with other providers through making appointments with specialists and other agencies and informing clients of appropriate schedules
• Produces referrals and correspondence as directed by the clinical staff
• Prepares, maintains, updates, retrieves, tracks and files charts electronically
• Revises providers’ schedules
• Responsible for telephones including retrieving messages from answering service
• Responsible for appointment reminders and follow up with clients
• Establishes rapport with clients to build trust and promote effective service use
• Responsible for taking meeting minutes
• Maintains appointment scheduling template and an up-to-date resource and referral directory
• Provides appropriate internal connections and information as required
• Responsible for the in-coming and out-going mail
• Responsible for the document management and distribution systems and maintains inventory of necessary forms and office supplies
• Engage and provide supervision to volunteers, graduates, students and/or learners as appropriate and in accordance with the Centre’s standards and commitment to learning
• Contributes to a welcoming environment through sensitive interactions with clients, maintenance of safety and respect for all

Qualifications

• Proficiency in language (s) other than English considered an asset
• A current police record check
• Knowledge of basic graphic design, an asset
• Excellent communication and organization abilities
• Established administrative and organizational skills gained through several years’ office experience
• Relevant education and related experience
• Proficiency in typing and using computer and various software applications e.g., MS Office
• Previous experience in community health/social services preferred
• Knowledge of PS suite of EMR would be an asset
• Experience with and sensitivity to issues impacting priority populations
• Medical secretary certificate or equivalent relevant work experience

Interested individuals should forward a resume and cover letter by Monday June 19, 2023, 12:00pm to:
Hiring Committee – HUSSP Receptionist/ Medical Secretary
Hamilton Urban Core Community Health Centre Suite
121-181 Main Street Hamilton, Ontario L8P 4S1
Fax: 905-522-5374
Hamilton Urban Core is committed to equity in employment. While we appreciate every application only those selected for an interview will be contacted.