Clinic Manager Jobs

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1309 Carling Avenue, Ottawa, Ontario, K1Z 7L3

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

JOB DESCRIPTION: Clinic Manager

SUMMARY: The Clinic Manager is responsible for overseeing the day-to-day operations of the clinic, supporting healthcare providers, managing administrative staff, and ensuring exceptional customer service for all patients.

SALARY EXPECTATIONS: TBD

REPORTS TO: Regional Clinic Manager

What you will do:

People Management:

• Train employees in any new policies, procedures, or standards to be implemented across the entire clinic.
• Monitor and evaluate the performance of medical office assistants, and conduct feedback sessions and performance reviews.
• Recruit, hire, and coordinate the training of new staff members.
• Facilitate effective communication and collaboration among staff members.
• Monitor and report on staff sick time, vacation time, and time off.

Physician Management:

• Provide support for physicians and specialists to address their complaints in a timely manner and ensure consistent client satisfaction.
• Ensure outstanding billings or errors in billing are communicated to physicians and fixed as soon as possible.

Patient Management:

• Ensure patient concerns and questions are addressed and needs are met.
• Foster a knowledgeable, friendly, and helpful atmosphere for patients.

Finance:

• Ensure timely completion of OHIP and non-OHIP billings.
• Reconcile Point-of-Sale and Petty Cash, and prepare bank deposits.
• Collaborate with the Regional Clinic Manager on payroll approval, budget development, and management for financial sustainability.
• Reconcile OHIP Remittance Advice (RA) and address any necessary corrections.

Facility Management:

• Arrange maintenance services for clinic facilities, including electrical, phone, internet, and plumbing.
• Manage inventory and procurement of supplies as required.

Regulatory Compliance and Quality Assurance:

• Continuously evaluate and improve operational efficiency and customer service quality.
• Maintain a comprehensive understanding of the EMR system for accurate data input and quality checks.
• Ensure compliance with legal issues including, but not limited to, patient confidentiality and risk management by ensuring compliance with HIPAA, IPAC, provincial, regional, and local laws and regulations.
• Stay informed about healthcare industry trends, regulations, and advancements, and provide recommendations for relevant changes.

Other assigned duties.

What you’ll need:

• Ability to supervise staff without bias.
• Previous experience with OHIP billing (ideally Accuro) and familiar with RA reconciliation.
• Previous experience working in a medical clinic, ideally a family practice clinic (minimum 2 years).
• Outstanding customer service skills & ability to consistently produce positive interactions with patients, responding to questions and concerns from patients in a professional manner.
• Good multi-tasker.
• Proficient in MS office with the ability to become proficient working with an Electronic Medical Record (preferably Accuro).
• Excellent phone and in-person demeanor and friendly, emphatic personality.
• Excellent verbal and written communication skills.
• Highly organized, detailed-oriented with strong people skills.

Work Hours:

• Flex schedule – day, weekends and evenings.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.