Channel Business Operations Manager

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today.
Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.
The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.
Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Our Business Strategy & Operations team sets and drives key business initiatives across the company. We complement and support product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

We’re looking for an enthusiastic and experienced Business Operations or Program Operations professional to join us with the experience necessary to own, develop and manage key components of the Partner Experience.

Aligning to our Commercial Strategy & Operations (CSO) organization and partnering with our Global Sales and Channel Leadership Teams, this role will be responsible for establishing, leading, and growing key KPI’s within the Channel sales programs and GTM projects. You will drive the operational rhythm of the business, tackling problems across the business unit and driving operational alignment to help our organization realize its objectives. This role will work extensively with leaders from each of our functional teams; we need someone who can clearly communicate ideas to both technical and non-technical stakeholders, drive process implementation and change at scale, and own program and process that are critical to our business. Bring your ownership mindset, passion for Channel and Partnership routes to market, and determination to be the best and join us as we continue to expand our ecosystem and channel engagement methods.

• Evaluate effectiveness of global enablement programs and propose adjustments as necessary to improve performance and ensure objectives are met by maintaining dashboards
• Work with the Data Analytics team to provide business consumable metric read outs and light analysis on impacts to key Channel programs
• Engage with cross-functional teams in all phases of launches, including Marketing, Operations, Product, Strategy, Reporting, Sales Enablement, Communications, and Sales Leadership
• Enable results through the effective implementation and management of business processes and program operations for the Channel Sales organization
• Contribute to “Keep-the-lights-on” projects to support continuous evolution within the Channel and GTM programs
• Operationalize and provide enablement on improved programmatic and systemic changes that support key metrics
• Partner with Field and Channel Marketing to facilitate materials that highlight Channel specific communications and program developments
• You will partner in the development and adaptation of our end to end partner seller experience and processes to align with Channel Sales growth targets focused on the Distribution
• Build learning path frameworks, cadence of regional programs, and communicate to audiences via marketing
• Pro-active support for all cross functional partner program efforts
• Write business requirements and work side by side with our cross functional marketing and technical teams to support the creation of assets, processes, and enhance tools and system capabilities

• 3+ years in program or project management
• Strong communicator and relationship builder
• Understanding and usage of Salesforce, Tableau and PRM’s preferred
• Bachelor’s degree or equivalent work experience
• 3+ years experience in sales or business operations, and/or strategy operation
• Desire to work in a fast-paced, challenging and exciting environment
• Prior Channel program experience with indirect sales/SaaS background strongly preferred
• Willingness to support leaders and their teams, Globally in multiple time zones

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).