Casino General Manager Jobs

Description

Position at Chances

Job Type: Full-Time

The Gateway to Your Future

With a combination of outstanding business acumen and hands on understanding of casino operations, the General Manager assumes complete accountability for the financial, operational, customer and human resource objectives of all site operations and facility maintenance.

Using a positive and involved team attitude, this position provides leadership and is instrumental in: creating a customer centric culture, developing and executing strategic, operational and policy initiatives to enhance the financial contribution and effectiveness of casino operations.

In addition, the General Manager will ensure Gateway is in full compliance with provincial regulators relating to casino transactions.

We Provide

• Family and friends discounts on travel, tech, food, beverage, and fitness
• Exciting, supportive and fun work environment
• Retirement savings plan
• Development and training opportunities
• Full benefits package for full-time employees

Key Responsibilities

• Manages recruitment, training and staff development to enhance the strength and effectiveness of staff and managers ability to achieve strategic and operational objectives.
• Ensures excellence in customer service delivery for all departments.
• Executes strategic initiatives including gaming floor layouts, product mix, implementation of new products and yields management for both tables and slots.
• Leads best practice implementation with regard to casino operations.
• Responsible for Profit and Loss accountability for Casino Operations based on approved board budgets.
• Manages all cost elements within the departments, particularly labour efficiency, to maximize profitability.
• Liaises with gaming regulators and facility management to ensure operations are maintained (where applicable).
• Steers customer service training within the facility and provides guidance to managers to ensure the delivery of operational excellence to all customers.
• When required, act as a Casino Shift Manager and performs other administration duties as required.
• Maintains a thorough knowledge of local markets and implements initiatives to aggressively grow market share.
• Develops and implements initiatives and promotional activities through gaming, restaurant, and other elements to drive revenue growth. Collaborates with Marketing to execute promotional plans and maximize customer traffic.

What You Bring

• Must be willing to work reasonable overtime as business needs require
• Excellent written and verbal communication – including ability to write external submissions
• Strong experience in gaming management operations
• Proven leadership skills – able to direct and supervise staff
• Ability to lead operational change
• Excellent problem solving skills
• Demonstrate and promotes teamwork in the workplace
• Adept at Microsoft Office applications
• 2 years of experience in a management role
• Solid customer service skills
• Post-secondary education in business, commerce, hospitality or related field
• 5 years of gaming experience

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Apply Now!

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• Please note, Gateway does not provide sponsorship for out of country applicants at this time. Applications will not be considered if you are not legally entitled to work in Canada.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.