Area Director, Operations - 53 North Collection (Matrix Hotel, Metterra And Varscona Hotels On Whyte)

Description
53 North Collection, featuring Matrix Hotel Edmonton and Mettera & Varscona Hotels on Whyte are seeking a dynamic hospitality professional to join our team. The Area Director, Operations will be responsible for oversight of the overall operations for properties within the collection. They will be responsible for the overall results as well as the development and execution of strategies that will support, strengthen and grow the hotel operations. Driving service excellence, developing performance improvement plans while working closely with and maintaining positive relationships with property ownership will be key performance indicators for this role.
Here Is What You Will Be Doing Each Day

• Effectively act as a mentor to the property leadership teams.
• Continuously seek more efficient and effective ways to provide services to our properties
• Assist and direct the property leadership in achieving revenue growth, market share performance and sales initiatives.
• Participate in annual budgeting and planning for each property
• Ensure all properties are in compliance with brand standards and Crescent initiatives. Ensure the implementation of all Crescent SOP’s, Human Resource initiatives at all properties
• Participate in strategic planning, development and coordination of initiatives for the hotel group, setting up goals related to established strategy.

Here Is What Makes You An Ideal Candidate

• Proven operational leadership in a full service hotel or resort environment
• Must have proven ability in building strong teams and developing direct reports as well as positively influence all levels of the organization.
• Previous experience working in a multi unit environment is preferred
• Must be a proactive, independent, hands-on operations leader and possess strong organizational and project management skills.
• Strong financial & business acumen
• Excellent verbal and written communication skills are required along with the ability to provide direct, actionable, and positive and/or corrective feedback to others.

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
We value the diversity of the people we hire and serve. Diversity at our Company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
Qualifications
Behaviors
Required

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them