Hotel Manager, Forest Park Hotel

Leading a culture of consistently improving guest service, employee engagement, and financial results at Forest Park Hotel!

• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Access to one of the world’s most beautiful and iconic National Parks
• Opportunities for career growth or future work at other Pursuit locations
• Work in a dynamic, culturally diverse team from around the globe

Primarily focused on leading a culture of consistently improving guest service, employee engagement, and financial results at the Forest Park Hotel in Jasper. The successful candidate must have solid experience in multiple operational departments. Reporting directly to the Director of Operations, Jasper Lodging, the successful candidate will play a key role in providing leadership, direction and support.

• Collaborates with peers in the development of the hotel’s strategic plan, business plan and play a key role in the implementation and adjustment of plans
• Ensure all Front Desk team members are properly trained
• Ensuring adherence of operations to Pursuit and Viad policies and procedures
• Acts as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations
• Works with all operations to ensure exceptional guest experience, evaluating where and when processes, procedure or policy improvements may be effective
• Conduct weekly room inspections for cleanliness and maintenance
• Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided
• Ensure financial outlooks for hotel is at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets
• Lead communication during an incident and ensure emergency and first-aid response and documentation to accidents & incidents, both on and off property
• Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures)
• Meet regularly with the Jasper Lodging Hotel Managers, Director of Operations and VP, Lodging
• Identifies broadly impacting challenges, resolving and managing cross- departmental service issues
• Manage Front Office operations, and oversee operations of the Hotel
• Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements
• Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered
• Increase leaderships effectiveness and consistency by assisting in recruiting, selecting, orienting, training, coaching, and performance managing
• Upholds the “Always Honest” values
• Manage the development of capital projects and renovations from an operational viewpoint, and the implementation of plan
• Develop and participate in the succession planning processes to ensure all members of the team receive the necessary coaching and development to grow the talent of tomorrow from within the organization and support the developmental needs of the employee and organization

The ideal candidate will possess the following knowledge, skills and abilities

• Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee expectations
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Independent. You’ll spend your days in and around our historic hotel
• Post-Secondary diploma/degree in Hospitality Management or related discipline
• Results oriented with the ability to be flexible
• Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience
• Proven team-builder with outstanding motivational skills and coaching ability
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
• High degree of attention to detail and professionalism
• 3-5 years’ experience participating strategically and operationally at a Management level
• A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience
• An innovative thinker who provides solutions to ensure support of guest and employee needs
• Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.