Hotel Manager Jobs

Description

The Hotel Manager is in a visible leadership role, providing an outstanding experience for guests by overseeing the general operations of the Resort’s slope side hotel. This role ensures guest needs and expectations are surpassed when visiting the Sunshine Mountain Lodge. The Manager effectively directs, trains, and develops the team members of the Sunshine Mountain Lodge departments: Front Desk, Bell Desk, and Housekeeping. The Hotel Manager reports to the Chief Operating Officer and liaises frequently with other Resort departments, vendors, the Resort’s primary food and beverage contractor, and other contracted personnel.

Job Functions

Undertaking and ensuring the hotel service delivery program and goals are planned, organized, and timely, to exceed guest expectations. Routinely inspecting all areas of the Sunshine Mountain Lodge (including luggage transfer and the Bourgeau Base Area check-in), responding to on-the-spot needs and directing corrective actions, where required.

Leading by example, taking a positive, professional, active role when required by participating in work performed by Supervisors in responsible areas, along with overseeing and managing actions of employees in those departments.

Continually promoting the company’s exceptional guest service philosophy, and maintaining current, up-to-date knowledge of hotel and lodging industry standards and best practices.

Working closely with the Sunshine Mountain Lodge Food and Beverage Manager to oversee effective service.

Working closely and in conjunction with the Reservations Supervisor and customer service teams to book, manage, and modify, when necessary, guest stays.

Inspecting and executing quality building maintenance of the hotel and its immediate grounds (inside and outside). This should be performed by internal staff, external contractors, and the Resort’s Facilities departments, but primary responsibility rests with the Hotel Manager.

Creating and implementing an ongoing professional Quality Initiative, including a written Plan, Assurance System, and Control/Monitoring/Corrective Action. Work with the supervisors and staff to understand the Initiative and its components to assure consistent results.

Administrative and Reporting Responsibilities:

oManaging profit targets, budgets, inventory, supplies, par levels, guest supplies, staffing, project work, cost controls. Participating in financial analysis and reviews, including reviewing statements, occupancy, revenues.

oDevelop an effective and efficient organizational structure and job descriptions to fill positions with qualified team members.

oSet up systems to track team member productivity.

oUse technology to maximize staff efficiency.

oProvide effective and recurring communication systems for guest and team members.

oProvide hotel guest activities to enhance the experience particularly after hours.

oEnsuring documentation is completed in a timely manner e.g., scheduled reports, employee training, preventative maintenance records, incident reports, certifications, permits.

oPolicy and procedure development, aligned with guidance from experience at the Resort and in the resort management industry, and legal and insurance requirements.

oMaintain effective schedules to meet business needs and alter staffing levels accordingly.

oEnsure tasks and assignments are properly allocated to reporting departments, and others.

oBe involved, where required, in payroll, coaching, mentoring, department performance appraisals, hiring, corrective action, terminations, incident investigation, and inspections.

oBeing able to effectively manage guest recovery, resulting in positive outcomes for all parties.

oRegular communication and updates to the Chief Operating Officer.

Other duties may be requested and assigned from time to time.

Experience/Requirements

• Approachable and courteous while being calm under pressure and patient.
• Proven ability to lead a team, be self-motivated, and work effectively individually or in a team.
• Prepared to work flexible schedules e.g., weekends, holidays, nights, extended hours. This role includes a Hotel Manager apartment on-mountain. The Hotel Manager must assure physical coverage with rotating upper management during all hours and days the hotel is open to the public, with the assistance of an Assistant Hotel Manager and/or a qualified and appointed leader. is required to live on mountain, for minimum 5 days per week.
• Must be neat, alert, punctual and dependable.
• Ability to effectively navigate Microsoft Office suite of products e.g., Sharepoint, Excel, Word, Outlook, and PMS Maestro or similar reservations/guest management database programs.
• Professional communication skills, problem-solving and etiquette, suited to a high-end hotel.
• Maintain professional conduct on or off-duty, and when knowingly acting as a company representative.
• Prepared to work outdoors in all weather conditions e.g., appropriate footwear, layers, gloves.
• Diploma or Degree in Hotel Management or similar program
• Conduct, attend and actively participate in meetings and training inside and outside of departments.
• Effectively provide training, support, and assistance to responsible departments, and others.
• Communicate effectively in English, both written and verbally.
• Previous experience in a senior, high-end hotel leadership role (3-5 years preferred).

Additional Considerations

oEmployees must always be of sound mind, exhibit good judgment, and report to work fit for duty.

oThis position requires the ability to operate a vehicle, on highways, as travel is required. Candidates must possess a valid Alberta driver’s licence (class 5 minimum).

oThis role handles sensitive, confidential Company information, and the ability to maintain discretion and confidentiality is required.

oUniform pieces (liner, outer jacket, outer pants, toque, collared shirt) are provided and a professional appearance must be maintained at all times.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.