Seasonal Assistant General Manager - High Rollers

We’re looking for a Seasonal Assistant General Manager to join us at High Rollers! Pins, Pints & Pizza - these are all good things so we put em together in a big ole beer hall. Six ten-pin bowling lanes, melt in your mouth New York-style pizza and 50 craft beers on tap. High Rollers is the perfect spot for large parties & events. And we love late night, hosting Banff's best parties with live local DJs - let the good times roll. Want to know more? Check us out here: https://www.highrollersbanff.com/

Seasonal Assistant General Manager

The Seasonal Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

This is a seasonal position ending on April 15, 2024. If you are interested in staying onboard, there is a potential for an extension!

We Love Perks! This Position Includes:

• Learning & Development allowance
• Affordable manager housing may be available
• Cell phone allowance
• Paid vacation + statutory holidays
• Extended health benefits with premiums completely paid for by BHC
• Great salaries + tips
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Short Term & Long Term Disability coverage
• $200 Welcome Gift Card to use at any BHC Venue
• Paid community volunteer time

What You’ll Do:

• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• You’ll lead by example, having a floor presence for the duration of your shift
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Oversee and manage all areas of the venue and use your discretion to make decisions quickly
• While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture

What You Have:

• 2 years of experience in the food and beverage industry is preferred
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Understanding of the importance of communication and workplace culture
• Connecting with people and building trusting relationships comes easy to you
• Excellent communication skills
• Collaborative working style and team focus
• You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
• Flexible schedule required
• Willing to take a step back to look at things from other perspectives and be open to a different way
• ProServe certification
• You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train others on the use of

Banff Hospitality Collective is: Balkan Restaurant | Chuck's Steakhouse | High Rollers | Magpie & Stump | Park Distillery Restaurant & Bar | The Bear Street Tavern | The Bison Restaurant + Terrace | The Eddie Burger Bar | The Maple Leaf Grill and Lounge | Three Bears Brewery & Restaurant | Hello Sunshine | Lupo Italian | Bluebird Restaurant | Are you ready to join us at Banff’s most iconic and popular downtown restaurants?

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.