Assistant General Manager - Edmonton

ASSISTANT GENERAL MANAGER
Assistant General Manager is the right hand to the Patrao and provides full support in running the restaurant, managing costs, and developing a team. They exemplify the Nando's culture and have proven their ability to successfully oversee our People and Operations through daily excellence. Assistant General Manager will be trained and show proficiency in all three Pillars of Excellence: People, Product, and Place. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!
Manage Self

• Take responsibility for your development and actively work to improve the performance of your team through one on one meetings and constructive feedback.
• Perform under pressure when the shift is challenging by keeping calm, being positive and helping to keep the team fired up
• Always living the Nandos Values
• Be a confident leader who is willing and able to learn things quickly and stay up to date with changes in the business.

Managing Work Relationships

• Actively listens to the thoughts and concerns of Nandocas to improve the restaurant environment.
• Seeks to build networks with suppliers that directly and positively impact the restaurant.
• Supports and keeps Nandocas engaged by upholding standards and holding everyone equally accountable.
• Works collaboratively with Nandocas and management team to deliver excellent standards and Guest service.
• Adapts coaching and feedback in different situations and with different people to get the best result.
• Promotes and celebrate successes individually when Nandocas do well on shift.
• Creates a supportive and encouraging culture during and on shift.

This Includes Pre-shift, Line Check, Cash Management And Facility Management As Well As The Resolution Of All People And Guest Related Matters
As Manager on Duty you are accountable for completing all tasks relating to your shift.
Lead Your Team…

• Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required.
• Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility.
• Establishes goals and action plans with Restaurant Managers and Nandocas to help drive results.
• Oversee the performance and development of the Trainers and Shift Leads by giving real time feedback and coaching.
• Partner with General Manager to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders.
• Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility.
• Communicate in a clear, effective, and professional way to Nandocas, Guests, and peers to navigate and resolve situations with Nandocas and guests.
• Responsible for conducting pre-shift meetings and making sure each Nandoca has the resources and support needed to do their job well.
• Engage with guests and Nandocas to develop relationships and create lasting connections.
• Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies.

Manage Your Business…

• Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedule.
• Using the figure 8 to praise great execution and Guest service and to coach issues that might impact the Guest experience.
• Monitor and maintain speed of service standards and gathering information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
• Conduct shift handover recording all issues, events, and important information in the Manager log.
• Partner with the General Manager to communicate financial related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
• Receive all orders against the invoice, checking for temperatures, correct quantities and expire dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
• Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
• Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
• Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month end reports (P&L) to make decisions.
• During and at close of shift actively manage the floor and being present on the floor executing figure 8's.

What You'll Bring To The Table

• Ability to give direction and create a cohesive team environment
• Ability to work effectively with others in a team-oriented environment
• Must have or be able to get required food/ alcohol licensing and maintain it on an ongoing basis.
• Must have sound financial and business acumen relevant to running a restaurant.
• Must be able to work at any restaurant within the region to which you are applying.
• Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
• Friendly and polite with a professional work ethic
• Must have effective written and verbal communication skills
• Commitment to quality service, and food and beverage knowledge
• Must graduate from manager training within allotted time and have completed any additional training with regards to the Assistant Patrao position.
• Flexibility to work different job functions, and shifts

Educational Requirements And Experience

• High School diploma or equivalent education (GED), required
• Understanding of basic computer and internet navigation skills, required
• Must have 3-5 Years Manager experience

Physical Requirements

• Able to independently lift up to 50lbs for an extended period of time
• Hand-eye coordination
• Lifting overhead
• Must be able to walk and/or stand for 8-10 hours per day
• Pushing and Pulling
• Reaching, bending twisting, stooping
• Must be able to climb stairs in restaurants that have multiple levels.

PERSONAL ATTRIBUTES & VALUES
Passion

• Team player: engaging, cooperative, contributing and supportive of team members
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectivel
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic and confident
• Willing: eager, prepared, and quick to act or respond
• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Energetic: outgoing, vibrant personality, goes the extra mile for their team
• Dedicated: committed, loyal and steadfast

Pride

• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent and reliable
• Meticulous: demonstrates a commitment to quality and excellence in the execution of work

Family

• Team player: engaging, cooperative, contributing and supportive of team members
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Willing: eager, prepared, and quick to act or respond
• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness

Courage

• Tenacious: persistent regardless of setbacks
• Resilient: effectively handle stressful or pressurized situations
• Assertive: confidently communicate needs or wishes in a constructive manner

Integrity

• Credible: honest, trustworthy, accountable and dependable
• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Genuine: keeping everyone's best in at heart

Nando's North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.