Front Desk Agent, Elk + Avenue Hotel

Encouraging guests to refresh and relax in Canada's most famous national park

• Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Access to subsidized mental health and wellness resources
• Superb attention to detail
• Check-out departing guests, review guest accounts
• Access to one of the world’s most beautiful and iconic National Parks
• Energetic and highly-motivated
• Promote and sell rooms
• Ability to multi-task while handling high-pressure situations
• Bachelor's Degree or related technical school degree preferred
• Ability to work all days and shifts, mornings, evenings, weekends
• Handle reservations by phone and in person
• Work with other hotel staff to personalize the guest experience at the Elk+Avenue, encouraging guests to refresh and relax in Canada's most famous national park
• Assorted clerical duties, maintaining a clean work environment
• Committed to exceptional guest service
• Acts as the face of Pursuit to our guests.
• Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record and credit check
• Work in a dynamic, culturally diverse team from around the globe
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• Welcome and register arriving guests
• Must thrive on dealing with people and be guest focused
• The chance to work in an inclusive culture and make life-long friends
• Work experience in an iconic, unforgettable, and inspiring location
• Excellent communication and interpersonal skills
• Communicate with other departments
• Handle a high-volume of general enquiries
• Post incidental charges to rooms and process payments
• Opportunities for career growth or future work at other Pursuit locations
• High school or equivalent education
• Respond to guest concerns and complaints
• Provide information on hotel facilities, local points of interest, services in area
• Use proper telephone etiquette
• Professional, well-groomed manner – must meet the grooming policies and standards of Pursuit

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

This is a full-time, permanent position - starting September 2023.

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.