Food & Beverage Supervisor, Terra, Jasper

The starting wage for this role is $19.50 / hr

This job requires relocation to Jasper, Alberta.

Providing our guests with top-tier hospitality and dining experiences to keep them energized for their adventures!

• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• Access to subsidized mental health and wellness resources
• Work experience in an iconic, unforgettable, and inspiring location
• Opportunities for career growth or future work at other Pursuit locations
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• The chance to work in an inclusive culture and make life-long friends
• Access to one of the world’s most beautiful and iconic National Parks
• Work in a dynamic, culturally diverse team from around the globe

The Food & Beverage Supervisor under general direction trains and directs frontline staff to perform their duties to Guest Experience standards. Responsibilities include

• Excellent knowledge of food & beverage service
• Be able to work with minimal supervision
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Ensure the restaurant area is clean and organized at all times
• Serve tables, bartend as required
• Proserve and WHIMIS certification
• Listen to and resolve any customer complaints
• Report and assist the Location Manager with performance management of employees
• Involved in the placing of and receiving food orders
• Uphold the high standard of environmental stewardship expected for all employees
• Ensuring accurate cash, debit, and credit card transactions
• Interacts with customers and maintains the highest level of customer service
• Independent. You’ll spend your days in and around our historic hotel
• Ability to deal with guest challenges and solve problems as they arise
• Hospitality certification preferred
• Ensure opening and closing checklists are up to date and being used properly daily
• Good knowledge of wine, spirits and beer
• Able to work all shifts including split shifts
• Motivate staff and have an influential part in in team building and bonding
• Positive attitude
• Preparation and verification of daily cash reports
• Beautiful. You’ll work in iconic, unforgettable and inspiring national park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Minimum three (3) years’ experience in restaurant operations with supervisory experience
• Receive payment for all services provided to the customer
• Ability to accept and give direction
• To act as the Location Manager in the absence of the Manager covering vacation and days off
• Excellent communication, interpersonal, guest and public relations skills
• Coordinate food and beverage inventories
• Printing and advance review of BEO’s
• Lead GEM and tour functions;
• Detailed daily communications; to staff via lineups and on the floor discussion, to leadership via shift pass ons, in addition to daily shift reports outlining the shift in detail
• Ability to motivate train and provide on-going coaching
• Report all maintenance and repair needs to the Location Manager
• Neat and clean in appearance and work habits
• Ability to work within a team
• Setup and service of all events – ensuring no details are missed and the guest experience is seamless
• Completion of GEM and Tour Billing ensuring accuracy and timeliness
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required