Application Engineer Jobs

At Augmenta, we create software for the construction industry that fully automates the design of buildings - completely transforming the industry and empowering architects, engineers, contractors and developers. We’re a global team, headquartered in Toronto, Canada with a team of brilliant, kind and collaborative scientists, engineers and designers. We are spread across Canada, the US, and Italy, making our workplace a remote-first and distributed environment.

We’ve already built and delivered incredible software, and now we need your help to develop our first product and deliver it to market.

The role

We’re looking for an Application Engineer to join our team at Augmenta. You will play a leading role in bringing our first product into the market and ensuring the success of our customers. You will be responsible for interfacing with prospective and existing customers to plan and assist with deployment and integration of our products, performing demonstrations of our products in support of pre-sales, and creating training material. This role reports to the Director of Engineering.

What you will do

Deployment & Support

• When needed, update customer Excel data, and Revit projects, templates, families and associated data for use with ACP
• Help customers manipulate and format Excel data (for example cost, labor, and other input data) for use with ACP
• Interface with our customers to identify their needs, best practices and issues, then communicate this feedback back to internal product development teams
• Act as the first point of contact for customer support. Troubleshoot, resolve, and help prioritize customer issues
• Train customer teams on how to deploy and use ACP quickly and successfully

Sales & Marketing

• Supporting product development
• Providing product demonstrations
• Create demonstration Revit sites for demos, pilots and internal testing
• Sourcing part metadata such as UPCs and labor rates
• Sourcing, modeling and updating Revit part families
• Plan and run technical in-person workshops and provide support during conferences
• Create training documentation and technical sales material
• Participate in early sales calls, communicating the value of ACP to customer audiences and answering detailed product and workflow questions
• Identifying part selections to develop and package with ACP’s default collections
• Help asses built and planned features for their fit with customer requirements
• Revit part family and template preparation
• Perform quality assessment of ACP, and identify, prioritize and report bugs

Travel may be required for some strategic customer deployments, primarily to the US (5-10%)

Important notes:

• This is a sales and customer success role. You will advocate for the product and the new workflow - one that is different from the one you know today
• You will be mostly working with electrical subcontractorsYou will need to develop some expertise around contractor workflows, constructability, field installation best practices, etc

About you

• Excellent communication skills to communicate issues and opportunities to stakeholders in the development team
• Expertise in the use of Autodesk Revit
• Commitment to continuous improvement
• Proficient in BIM modeling and Virtual Design and Construction processes

Nice to have

• Experience with the broader ecosystem of AEC tools, such as Navisworks, Bluebeam, BIM360, etc
• Your Education and Experience
• Experience in the construction industry
• These are the things you’re likely to work on, so if you have any experience in the following, great! If you don’t have experience in the following, we still encourage you to apply

Our Team and Perks

• We believe that employees should be owners, which is why we provide stock option grants for full time employees
• We are an open, collaborative, and supportive culture including skill shares, design critiques, and a bi-weekly reading group
• As a remote-first team, we believe in the importance of having the right set up, which is why we offer a home office budget
• Learning and development is critical to us, which is why we have a self-directed learning budget
• We believe in support the health and wellbeing of our team, which is why we offer a competitive health benefits package
• We believe in balance and taking time to rest and recharge, which is why we offer 4 weeks vacation to all full-time employees plus an extra week off at the end of December.

Our location

• Our team is remote-first however all employees must be legally entitled to work in Canada and be located in Canada. At this time we do not offer sponsorship
• Our team as well as the clients we service operate in English

Our Hiring Process

• Offer: You receive an offer to join Augmenta!
• Meet your team: You have a video call with a few other Augmenta team members
• Talk: You will have a 20-30 minute initial phone call with our recruitment team
• Talk: You take part in a 30-45 minute screening call with the Hiring Manager to chat about the role and the team

Accommodations and Accessibility

• Inclusion and equity are the cornerstones of how we recruit, hire, and develop talent. We encourage applications from all candidates, especially those who identify as members of the BIPOC community, LGBTQ++ community, women, caregivers, immigrants, and people living with disabilities. We encourage candidates to reach out to [email protected] to request any accommodations to further assist you in the recruitment process. We look forward to hearing from you