Administrative Assistant - Toronto

Who We Are

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

Our Values, Our Passion

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

We Are Customer-Focused, Passionate Advocates.

We Have the Courage to Act and Do the Right Thing.

We Are One Team, with One Vision.

We Think Long-Term, We Are Ever-Evolving.

We Strive to Be Exceptional and Inspire Greatness.

Position Summary

The role is responsible for a wide variety of administrative duties in support of the executive team of the Bank (direct reports of the CEO), as well as acting as a backup to the Executive Assistant to the CEO.

MAJOR ELEMENTS OF THE ROLE

• Support the expense reporting and processing to ensure timely and accurate reimbursement
• Support the preparation presentations and draft reports, background documentation, and research
• Coordinate the logistical aspects of executive Team programs, such as meetings, seminars, workshops, special projects and events
• Support the facilitation of communication from department and business unit leaders, and project managers
• Assist with preparing travel schedules, booking travel arrangements and making reservations for senior management or executive staff
• Prioritize and support day to day activities, meetings, guests, calendaring, emails, phone calls, commitments, appointments, to facilitate the most efficient use of time for executive members
• Receive incoming mail; review, evaluate, and distribute correspondence requiring priority attention of members of the executive team
• The primary reporting and working relationships of this role is with members of the executive team, including Sales and Marketing, Finance, IT, Human Resources, Mortgage Operations and Risk & Compliance
• Review all documents, reports and correspondence prepared for signature of the executive for format, content, grammar and spelling, making edits as necessary
• Individual ad hoc projects for executive members
• Demonstrates solid judgment in acting as the gatekeeper of the designated executive’s priorities and appointments

Qualifications

SKILLS AND EXPERIENCE REQUIRED

• Completed post-secondary education or equivalent
• Previous experience in a senior administrative support role, supporting multiple executives

Attributes

• A strong customer service focus, superior interpersonal and time management skills, the ability to effectively manage multiple tasks simultaneously
• Demonstrated knowledge and experience with latest office procedures and processes
• Fully proficient with the use of current office technology - smartphones, tablets, laptops and other tools, as well as software applications (Microsoft Outlook, Teams, Word, PowerPoint, etc.)
• Advanced verbal and written communication skills – ability to maintain and build positive relationships with all organizational levels within HomeEquity Bank and external parties, as well as to compose correspondence and prepare professional memos, letters, reports, spreadsheets and presentations
• Able to work flexible or overtime hours and be on call to meet challenging and changing deadlines
• Possesses sound judgment and demonstrates initiative, with the ability to work with minimal supervision/direction in managing own time and projects
• High level of confidentiality and discretion, especially when dealing with proprietary or sensitive information

Working Conditions Unique to Job

• Standard office environment
• Working a full-time schedule that requires being in person in the office, 5 days per week

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference, and our tireless commitment to inclusivity, professional development, and employee engagement/experience has been recognized through awards including the Canadian Mortgage Professional (CMP) Top Mortgage Employer 2023 (third year in a row), Achievers 50 most Engaged Workplaces 2023, Waterstone Canada's Most Admired Corporate Cultures 2022, Globe and Mail’s Report on Business: Canada’s Top Growing Companies 2022 (third year since 2019), Strategy Online Top 10 Brands Awards (at #8) .

Growth and Opportunities

We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development, as well as providing employees unlimited access to LinkedIn Learning.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program also recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with the opportunity to take a paid day off each year to support their favourite local charity.

The Perks

HomeEquity Bank offers a competitive total rewards package that includes the following:

• Employee corporate discount for GoodLife Fitness
• Employer Matched Group Retirement Savings Plan
• Extended health and dental benefits
• Employee Share Investment Plan
• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
• Employee & Family Assistance Program

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

LinkedIn

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