Account Specialist Jobs

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Account Specialist in Kitchener/ Waterloo to the Scandi Family!

You will be taking care of a client portfolio of 9 sites. Company vehicle provided site visits will be once per week with travel including; Guelph, Kitchener, Cambridge, Port Elgin, Waterloo, and Hanover.

What's In It For You

• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.

What Your Day To Day Will Look Like

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Owner Operator Management; Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
• Financial Administration; Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
• Operations Management; Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI's to ensure they are met or exceeded
• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times

What You'll Need To Succeed

• Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
• Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
• Must be able to work under pressure with a sense of urgency
• Valid drivers license in good standing
• Possess the ability to work with multiple software platforms and applications
• Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
• Minimum 5 years management experience
• Subject matter expert in commercial cleaning including, but not limited to: trash removal; dusting; cleaning restrooms, break rooms, offices, conference rooms; sweeping and mopping floors; vacuuming floors; window washing; buffing floors; stripping and waxing floors; stone care; carpet cleaning; carpet spotting; upholstery cleaning
• General understanding of financial principles, including budgeting and profitability
• Excellent critical thinking and problem-solving skills
• Strong delegation skills with the ability to motivate and resolve employee issues

Additional Job Details

• Must have valid drivers license in good standing
• Must be available 24/7 in case of emergency or client needs
• Competitive Wages are offered as per industry standards
• Gas allowance provided
• IPad, Cell Phone and Computer provided

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.