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Senior It Service Desk Analyst Jobs in Ottawa Street, City of Ottawa, Ontario

It-03 Team Leader, Service Desk | Chef D’équipe It-03, Bureau De Service
By Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada At Ottawa, Ontario, Canada
Significant experience in analyzing IT issues and providing recommendations or solutions to staff or supervisor/manager
Experience in coordinating special tasks or deliverables in an IT Service Desk environment
Experience leading or participating in IT projects
Experience supervising a team in a IT Service Desk environment including coordinating and evaluating the work of staff
Experience with evergreen planning, procurement, distribution and asset tracking of end-user IT hardware and software
Expérience dans la coordination de tâches spéciales ou de produits livrables dans un environnement de bureau de services de la TI
Service Desk Analyst Jobs
By Bank of Canada At Ottawa, Ontario, Canada
Provide deskside support for calls that cannot be resolved over the telephone or via remote management
provide deskside support for calls that cannot be resolved over the telephone or via remote management
Log all user interactions (incoming and outgoing) into our call-management system
Microsoft knowledge and experience in desktop and Office tool support
Salaries are based on qualifications and experience and typically range from $66,000 to $77,645 (job grade 14)
log all user interactions (incoming and outgoing) into our call-management system
It Security Analyst, Monitoring (Travel Service)
By House of Commons of Canada Chambre des communes du Canada At Ottawa, Ontario, Canada
Post-secondary education in Computer Science, Information Systems or related field, or equivalent education and/or experience.
Experience with Microsoft Endpoint Manager (Intune);
Experience with the support and troubleshooting of Apple and Android Mobile devices;
Experience in IT support and Client Service;
Knowledge of cloud based technologies such as Microsoft Azure;
Knowledge of system administration and/or security operations;
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Ottawa, Ontario, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc. At Ottawa, Ontario, Canada
• Knowledge of ITSM IT Service management systems
• Support the Configuration Management within ServiceNow(instance)
Requirements to be successful in this role:
• Experience using Tenable Nessus (including running scans and interpreting reports)
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
Bilingual It Service Desk Analyst
By Aviva Canada At Markham, Ontario, Canada
Strong problem solving, and analytical skills based on 2-5 years’ experience in an IT Department with acute attention to detail.
2-4 years' experience with being able to remotely troubleshoot laptop hardware
Have working knowledge of Windows 10 with at least 2-4 years of experience troubleshooting problems within the operating system.
ITIL certification is an asset but not a requirement.
A+ Certifications is an asset but not a requirement.
HDI Certification is an asset but not a requirement.
It Service Management Analyst
By Bayshore HealthCare At Mississauga, Ontario, Canada
Minimum of 5 years experience working on IT Service Management initiatives (processes, concepts, and tools)
Build and maintain ITSM process reporting, optimizes the management of data sources and data accuracy
Define and maintain common Service Management reporting formats and data sources
Work with IT leadership team to define and report on key Service Management process metrics and supporting analysis
Work with process participants to manage completion of process activities and/or management of process metrics
Accountable for the change management process, reviews RFCs, member and organizer of CAB & CR approver
Service Desk Analyst Jobs
By Hays At Mississauga, Ontario, Canada
· Documenting, logging and tracking all calls, e-mails, voicemails and drop-bys using case management software.
· Managing escalation and retaining problem ownership (track call, remote control, research and update knowledgebase).
· Providing remote access (home) telephone support.
· Minimum of 1-2 years of related experience
· Excellent written and verbal communication and interpersonal skills.
· Experience supporting IOS Mobile Devices.
It Service Desk Analyst - Level 1
By Extendicare At Markham, Ontario, Canada
Follow all standard operating procedures through the effective use of knowledge management
Knowledge and experience with ITIL framework (certification a plus)
Provide case status updates to management and end-users per service level guidelines
Support end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
Communicate with customers with varying levels of technical and non-technical skills
It Service Desk Manager
By Canadian Blood Services At Brampton, Ontario, Canada
Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.
Present updates on issues, recommendations and service levels to the IT management team on a regular basis.
Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.
Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.
An equivalent combination of education, training and experience may be considered.
Experience in providing prompt, professional IT Services in a time sensitive environment.
Senior It Operations Analyst
By RBC At Mississauga, Ontario, Canada
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Review and Approve Change Insurance LOB records to ensure they are in line with Enterprise standards
Verify and approve Firecall Requests for Insurance.
Conduct post incident reviews\lessons learned after resolution.
Create, enhance and update reports using ServiceNow (i.e SLA, Changes not closed.. etc)
Attend numerous meetings representing RBC Insurance IT
Service Desk Analyst Jobs
By Liberty At Oakville, Ontario, Canada
First or second contact for Incident Management related to support area
3 years + of experience
Tier 2 support of desktop hardware and applications and peripherals. As well as connectivity troubleshooting.
New user, transfers and terminated employee equipment setup and processing - procurement, telephony, mobile, application setup
Inventory tracking of PCs and Desk phones and mobile devices
Tier 2 triage of incident tickets, automated alerts and escalation to support teams
Senior It Analyst (It System Analyst / Api Developer)
By Hydro One At Markham, Ontario, Canada
Within the general context of the job responsibilities, make suggestions to supervisor on how to improve effectiveness and efficiency.
Requires practical knowledge of the daily technical and operational process of both the head office and field organization.
Experience in working to demanding deadlines, high workload, and some degree of conflicting priorities to seek alignment and process improvement.
Detailed understanding and experience managing IT Services and IT Operations.
Detailed experience operating and developing api, integrations, databases and systems.
Perform other duties as required.
Service Desk Analyst Jobs
By Canadian Tire Corporation At Welland, Ontario, Canada
Service oriented with expert communication skills (both verbal and written) in dealing with employees and partners.
Skilled utilizing ticketing tools (Service Now, Remedy, etc.)
2+ Years’ experience supporting an end user computing environments
Minimum of 2 years’ experience in a retail environment
Superior troubleshooting skills for Retail devices (Personal Device Terminal, Access Point Units, Registers, Receipt Printers)
Experience with IOS and Android
Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
It Service Center Analyst - Rewarding Work
By Microserve At Greater Toronto Area, Canada
Execute Access Management activities (Account MACD)
Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience
Previous experience in generating knowledge articles
Manages workload in accordance with defined KPI and SLA measurements
Build and revise process workflows based on changing needs of the company environment and services offered by IT
It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
It Service Desk Specialist
By SearchLabs At North York, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, Citrix and SonicWALL certifications would be considered a strong asset
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Service Desk Analyst Ii
By OnX Canada At Toronto, Ontario, Canada
Special Knowledge, Skills, and Abilities
Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
Familiar with ServiceNow Incident Management System
Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%)
Excellent written and oral communication skills
Excellent customer service and conflict resolution skills
Analyst, It Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with Point of Sale hardware, software and menu management support i.e. IBM, Micros etc.
Experience with Call Tracking Software such as HEAT or Zendesk and communications software such as RemoteWare
Update the Recipe Unlimited knowledge base
Experienced with Microsoft Windows and Google Workspace
Knowledge of computer architecture and networking
Excellent listening and verbal communication skills
Service Desk Analyst Jobs
By Spartan Controls At Calgary, Alberta, Canada
Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
Experience with remote desktop software (i.e. SCCM, ShowMyPC etc.)
Effective management of priorities and multiple deadlines
Hands-on experience in a Help/Service Desk role
Microsoft, HDI or A+ Certifications
Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
It Service Desk Analyst - Urgent Role
By Raise At Greater Toronto Area, Canada

Company offers career progression opportunities

It Support Desk Analyst
By Primoris Services Corporation At Edmonton, Alberta, Canada
Exceptional organizational and time-management skills
Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
Various other duties as requested by management
Active Directory administration, including object and NTFS security management
3-5 years’ of proven experience as IT Technician or similar role
Senior Business Analyst - (Service Desk / Lead)
By BMO At Toronto, Ontario, Canada
Deep knowledge and technical proficiency gained through extensive education and business experience.
Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
Broader work or accountabilities may be assigned as needed. Qualifications:
Manages complexity across business value, technology, and interaction models.
Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Ensures system specifications meet expectations/requirements, and negotiates solutions.

Are you looking for a challenging and rewarding role in IT? We are looking for a Senior Service Desk Analyst to join our team and provide excellent customer service and technical support. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing guidance on IT solutions. If you have a passion for IT and a commitment to providing outstanding customer service, this is the job for you!

Overview A Senior Service Desk Analyst is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description A Senior Service Desk Analyst is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to diagnose and resolve technical issues quickly and accurately. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software issues
• Ability to diagnose and resolve technical issues quickly and accurately
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of security protocols
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with Microsoft Office Suite
• Experience with remote access tools
• Experience with customer service software
Job Responsibilities
• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Diagnose and resolve technical issues quickly and accurately
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming tickets
• Maintain customer service records and logs
• Document customer service activities in a timely manner