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Remote Technical Support Specialist Jobs

Technical Support Specialist Jobs
By Hut 8 At Kelowna, British Columbia, Canada
Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.
Perform timely technical and management escalations for outstanding client issues.
Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.
Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)
Post secondary education in computer related studies, or relevant work experience (1-3 years)
Experience working directly with B2B level clients in a mission-critical technical support environment.
Technical Support Specialist Jobs
By Adecco At London, Ontario, Canada
Qualifications / Skills / Experience:
Medical and dental benefits once qualified
Excellent written and oral communication skills.
Above average computing and navigational skills
Experience with ticketing systems is an asset
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
Technical Support Specialist Jobs
By Agrimatics At Saskatoon, Saskatchewan, Canada
Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps
Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals
Experience or familiarity with the agriculture industry is highly desirable.
Excellent communication skills, both verbal and written.
Experience in providing outstanding customer support, ideally in a technical environment.
Provide Tier 1 phone and email support
Technical Support Specialist Jobs
By IDENTOS Inc. At Canada
Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…
Track support requests/incidents and resolutions using help desk software (Jira Service Management)
Experience with AWS, Azure and GCP environments
Experience with Kubernetes and related tools (Helm, Kubectl)
Experience with Jenkins or other CI/CD platforms
Experience with monitoring tools such as Splunk, Log Analytics etc…
Remote Support Engineer - Supporting West Coast
By Integrated Security Technologies, Inc. At Canada
Provide remote preventative maintenance services for service contract holders. Examples include but are not limited to the following.
In depth experience with Windows operating systems.
Hands-on experience with virtualized environments (HyperV and/or VMWare)
Excellent communication skills both oral and written.
Triage incoming service calls with a goal of minimizing dispatches, where possible.
Work to diagnose and resolve hardware, software, and networking issues.
Technical Support Specialist (Remote)
By Top Hat At Alberta, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist (Remote)
By Top Hat At Vancouver, British Columbia, Canada
Previous work experience in Tech Support in the Education, Continuous Learning and/or SaaS industry is an asset
A management team focused on performance, growth, engagement and connection
Help out our customers (educators, students, Top Hatters, and higher education staff) with a wide range of challenges
Communicate with Support and other teams (Engineering, Product, QA, Finance, etc.) to prioritize and resolve customer issues
You have 1-2 years of experience in a customer-facing role and you loved it!
You are highly proficient in English and have strong verbal and written communication skills
Technical Support Specialist Jobs
By Armstrong Fluid Technology At Scarborough, Ontario, Canada
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
Assist customers for problematic equipment and offer economic solutions.
Two years experience working with engineering, manufacturing and distribution operations in an industrial environment.
Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.
Experience working with Tridium Niagara and wireless networking experience is a definite asset.
Strong, team-oriented leadership skills with presence and a bias for action.
Technical Support Specialist Jobs
By Aptos Retail At Montreal, Quebec, Canada
Proactively look for ways to improve processes and the customer experience.
Bachelor’s Degree in a Computer Science or related technical field or equivalent experience
2+ years of experience problem solving and providing advanced support within fast-paced and
Experience working with and debugging web applications and/or services.
Excellent customer service, interpersonal, collaboration and communication skills. Possesses the
Experience with the Retail industry and application support (Merchandising) is must
Technical Support Specialist Jobs
By Siskinds LLP At London, Canada Metropolitan Area
• Experience with Remote Monitoring and Management tool is required
• Excellent time management skills.
• Post-secondary education in information technology or equivalent work experience;
• Knowledge and working experience with ITSM tools such as ServiceNow is considered an asset.
Option for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications
Competitive compensation and benefits • Professional development opportunities
Technical Support Specialist Jobs
By Hire DigITalent Inc. At Guelph, Ontario, Canada
Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
4+ years of related experience as a Systems Analyst
Strong analytical, problem solving, and communication skills
Experience with functional design, configuration, deployment, and testing of enterprise software applications
Working knowledge in application servers, web servers, operating systems, web services, network, and web application architectural concepts
Remote - Cable Technical Support
By Foundever At Montreal, Quebec, Canada

Go further with Foundever™. Are you ready to move your career forward? We are looking for technical customer support associates to join our team! At Foundever, you will find our call center jobs ...

Technical Support Specialist (Remote)
By Talentify.io At Canada
Experience using Google Sheets or Excel as a data management tool
Bachelor's degree in a related field or equivalent work experience
1+ years of relevant work and/or internship experience
Strong verbal and written communication skills
Ability to work remotely within the US with occasional travel for team retreats
Participating in the Service Model Innovation and Delivery team to coordinate and create actionable recommendations for partner practices
Technical Support Specialist (Remote Option) | Technical Support Specialist (Remote Option) | Spécialiste Du Support Technique (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field, and/or equivalent education/experience.
3+ years network engineering/system administration experience or equivalent support experience required.
Strong customer service and excellent verbal and written communication skills.
Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.
Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.
Previous administration experience with Exchange Server, DNS, LDAP, and strong hands-on system administration/network administration with Unix operating systems.
Technical Support Specialist – Hamilton
By Manulift At Stoney Creek, Ontario, Canada
Good priority and time management;
Manage the purchase of diagnostic and chiseling tools;
Minimum of 5 years of experience as a construction equipment mechanic;
Very good knowledge in electrical, electronic and hydraulic mechanics;
Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;
Participate and develop technical training programs;
Software Technical Support Analyst - Remote
By Xerox At Toronto, Ontario, Canada
Participate in software design decisions against product and software requirements
Basic knowledge with version control such as Global Information Tracker (Git)
Minimum 1-3 year of work experience in software or web development
Software engineering related field or equivalent experience
Review and analyze system specifications
Create and execute test cases, scripts, plans and procedures (manual and automated)
Customer Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Technical Support Specialist Jobs
By ABC Fitness At Ontario, Canada
Expectation Management: Provide regular updates on issue resolution progress to manage customer and team expectations.
Feedback: Provide valuable feedback to the product management team on client feature requests and product improvements.
Strong technical skills, with experience in troubleshooting complex software issues.
Internal Guidance: Offer internal guidance to your peers in Coach Support to ensure they can quickly identify and escalate technical challenges.
Documentation: Create and maintain technical support documentation, including knowledge base articles and FAQs.
Training: Participate in ongoing training and professional development to stay up to date on product knowledge and technical support best practices.
Client Support Specialist (Remote)
By AuditBoard At Canada
Bachelor's degree or commensurate combination of education and experience
Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
1-3 years experience in a technical support function
Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
Self-starter with solid organizational and planning skills
Technical Support Engineer, Trilogy (Remote) - $60,000/Year Usd
By Crossover At Toronto, Ontario, Canada
Growing your product knowledge, in breadth and depth
At least 4 total years of experience in a technical customer support or entry-level engineering role
Technical Support Engineer Key Responsibilities
Impressing customers by solving complex or new problems
Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces
Answering the same questions over and over again

Are you looking for an exciting new challenge in the tech industry? We are looking for a Remote Technical Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent problem-solving skills, a passion for technology, and a commitment to customer service, then this could be the perfect job for you!

Overview A Remote Technical Support Specialist is a customer service professional who provides technical assistance to customers over the phone, email, or other remote communication channels. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers understand how to use products and services. Detailed Job Description Remote Technical Support Specialists are responsible for providing technical assistance to customers over the phone, email, or other remote communication channels. They must be able to troubleshoot and resolve technical issues, provide technical advice, and help customers understand how to use products and services. They must also be able to provide customer service and support, answer customer inquiries, and provide technical support to customers. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of remote communication tools and technologies
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing remote technical support
• Experience in using remote communication tools and technologies
Job Responsibilities
• Provide technical assistance to customers over the phone, email, or other remote communication channels
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers understand how to use products and services
• Provide customer service and support
• Answer customer inquiries
• Provide technical support to customers