Client Technical Support Specialist Jobs in Pinawa, Manitoba

Technical certification or training (preferred)

· Create and maintain service bulletins and other knowledgebase articles

· Excellent customer service skills

technical certification or training (preferred)

Technical Support Specialist: 2 years (preferred)

· Provide technical customer support via phone/email/virtual

1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services

Proficient in Microsoft Office, web-based applications and Customer Relationship Management systems

Comprehensive benefit plan from day 1

Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.

Produce clear, efficient, and timely logs of calls and emails into a client-case tracking system to manage requests and issues

Working knowledge of automotive suspension systems, chassis and steering components*

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

• Experience in dealing with hardware and software issues.

• Strong communication, interpersonal and problem-solving skills.

• Strong English communication skills, both written and verbal.

• Previous experience in a Technical Support or fault-finding related role would be helpful

• Experience working within the Electronic Security (Intruder Systems) or Communications industry

• Strong Technical Background or Associative Degree or equivalent would be preferred.

Good priority and time management;

Manage the purchase of diagnostic and chiseling tools;

Minimum of 5 years of experience as a construction equipment mechanic;

Very good knowledge in electrical, electronic and hydraulic mechanics;

Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;

Participate and develop technical training programs;

Qualifications - you'll have recently completed an appropriate tertiary qualification or relevant certification.

Support our North America clients with product queries relating to our people management software.

Communication: you'll have excellent written and verbal skills and the ability to build relationships with a range of clients.

Technical skills: you'll be familiar with relational databases, and data analysing for business/accounting issues.

Conveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.

Grow your core skills while getting to work with some of the latest technology releases from Microsoft.

Manage inventory management of supplies, IT accessories, and mobile devices.

Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems.

6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.

Maintains professional and technical knowledge attending IT training.

Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.

Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.

Practice tool management by properly using and caring for tools and equipment.

Your Responsibilities / Key Accountabilities

Manage warehousing activities keeping parts stock according to the inventory.

Preferred is 5 years of experience performing mechanical construction or mechanical repairs of industrial process equipment.

Strong interpersonal, influence, and conflict-resolution skills.

Competitive benefits package including health, dental, disability, life, and voluntary insurance options.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles

·Previous project management or Business Analyst experience or equivalent experience

Background in project management focusing on Agile & Scrum

·Strong analytical skills with deductive reasoning capabilities

·Concrete Self Management capability to work with multi-disciplinary tasks and projects

University, College degree or equivalent experience

A working knowledge of Business Data Assurance team

Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product.

Manage inventory management of supplies, IT accessories, and mobile devices

Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems

6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.

Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.

Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.

Portée et but du poste

• Présenter des demandes du Soutien technique, au besoin, pour traiter les anomalies récurrentes et les reports.

• Surveiller quotidiennement les avions immobilisés et hors service, et apporter de l’aide, au besoin.

• Lancer des alertes de maintenance ou d’autres communications techniques, au besoin.

• Soutenir les projets d’entrée en service d’avions, les initiatives de l’entreprise et les retours de location.

• Organiser les conférences téléphoniques quotidiennes sur la flotte du Soutien technique.

BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.

High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.

Experience with basic electronics, mechanics, optics, personal computers, basic operating systems, and strong knowledge of networking set ups and protocols preferred.

Manage Customer Care Tickets in SAP / CRM software.

Determine initial diagnosis, provide technical support, and potentially resolve issues utilizing remote systems such as ZEISS Smart Service.

Communicate and manage appointments with customers and FSE team.

Strong time management skills, particularly the ability to prioritize a multitude of tasks.

Knowledge of Active Directory and creation/management of users.

College diploma in Information Systems or equivalent experience and or education.

Setup laptops and peripherals for local and remote locations.

Competency in NWM Product and service offerings (within 6 months of obtaining position).

Excellent interpersonal and communication skills (both written and verbal).

Knowledge or experience with PACS / RIS / EMR is helpful since these are used by the people we support

Experience in Windows OS, Linux, or macOS. We support all kinds of patients & providers, platform agnostic!

Experience with Network admin or Systems admin position is an asset. Sometimes you've just got to check that it's all working

Competitive salary and benefits, including stock options in our fast-growing company

Knowing DICOM or HL7 standards is helpful, for the same reasons as above.

The opportunity to have a direct impact on improving healthcare

Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.

Minimum of 1-3 years of experience in technical support or customer-facing technical role

CompTIA certifications (A+, Network+, Security+, etc.)

Degree in Computer Science, Information Technology, or related field; or equivalent experience.

Experience working in a call center type of enviorment.

Excellent communication, interpersonal, and problem-solving skills.

Document knowledge in the form of knowledge base technical notes and articles

Technical diploma and knowledge of broadcast systems

Customer service experience in a technical support environment

Excellent trouble shooting and debugging skills

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Strong knowledge of Microsoft Office applications

Credit, funding and transaction limit management and oversight.

Oversee key control processes with respect to billing, risk and management reporting, at client level.

Work closely with the development teams to create and implement suite of quality Management reporting.

Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.

Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.

Knowledgeable of International wires transfers, SWIFT and local clearing systems.

Outstanding troubleshooting and problem solving skills combined with a genuine desire to see the customer succeed

Self-motivation, attention to detail and excellent communication skills

Keep customers front and center in all of our work

Be accountable and deliver on commitments

Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

Provide exceptionally competent phone and email support to our customers, distributors and staff

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.

Prioritize and manage several open issues at one time.

Contribute to create Knowledge Base of known issues and their fixes.

Additional responsibilities and special projects as assigned.

High School Diploma; Bachelors or college degree in business and/or technical related field or equivalent work experience.

Exceptional skills in problem solving & time management

Concisely document software, hardware, and network information in a case management system

Prioritize between tasks including inbound calls, existing case management, live chat, email requests

Troubleshoot client hardware and software products over the phone and through remote sessions

Provide an exceptional customer experience during calls, emails, chat, and customer escalations

Continuously learns new skills, technologies & products

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Coordinate with other support staff and managers to resolve all support issues.

Apple Certified Support Professional certification.

Familiarity with IT service management (ITSM) principles and experience using ticketing systems.

Experience with the Ivanti IT Service Management solution is considered an asset.

Assist with software license management.

Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar qualifications is considered an asset.

Provide exceptional technical support and troubleshooting assistance via phone, email, video conference, remote access, or in-person.

Stay up-to-date with the latest technologies and industry trends to enhance technical knowledge and contribute to continuous improvement initiatives.

Work closely under the guidance and direction of our management team to learn Orbis systems and methods;

Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;

Be a resource in the expansion and updating of our knowledge base resources;

Manage communication with institutions to ensure system access and timely updates;

Utilize effective and timely communication skills in interpersonal relationships with customers and Orbis staff;

Professional or co-op experience in software technical support;

Exceptional time management skills, being able to handle a case load and prioritize critical items

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

Minimum 3 years’ experience in a technical support environment.

Experience in IT, networking, communications, programming and testing desirable

Extensive experience working in a customer facing role

A strong appreciation for delivering top tier customer experience

Prior experience providing remote technical support and customer service.

Excellent verbal and written communication skills.

Ability to manage time on tickets efficiently.

Excellent problem-solving skills for technical products.

Prior experience maintaining extensive customer records on CRM.

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.

Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.

Uses an Incident Management System/ Work Order System.

When assigned to special projects, follows instructions set by the Manager.

Four years’ experience in the technology department of a complex environment supporting a large and varied user base.

Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.

Installs and configures basic desktop applications, desktop images and provides application support.

Excellent written and oral communication skills, problem solving and analytical skills, interpersonal and collaboration skills

General knowledge of IT infrastructure

General knowledge of SQL databases

Monitor and respond to internal and external support inquiries via email, and telephone, and future channels.

Duplicate technical support issues in the lab

Participate in emergency after hours on-call support rotation

May be called on for training creation, input, or delivery as assigned by management.

Manage the level three queue daily and relay the resolutions to the TSS or TSS II

Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research.

Maintain documents of system requirements and configurations for support only. Identify departmental technical needs and make suggestions.

Test software and hardware applications as they change in the industry and apply the knowledge as needed

Document all customer contacts, issues, and resolutions timely and thoroughly in the CRM (Zendesk, Jira).

Maintenance Task Examples: Perform maintenance, change management tasks, remote hands & eyes.

Perform timely technical and management escalations for outstanding client issues.

Inventory Management Task Examples: Update inventory records and customer solution diagrams to ensure accuracy.

Knowledge and/or experience with virtualization software (Microsoft Azure, VMware, etc.)

Post secondary education in computer related studies, or relevant work experience (1-3 years)

Experience working directly with B2B level clients in a mission-critical technical support environment.

Qualifications / Skills / Experience:

Medical and dental benefits once qualified

Excellent written and oral communication skills.

Above average computing and navigational skills

Experience with ticketing systems is an asset

Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)

Serve as an internal product expert, demonstrating in-depth knowledge of our hardware, mobile and web apps

Create and maintain comprehensive support documentation including videos, knowledge base articles, getting started guides, and manuals

Experience or familiarity with the agriculture industry is highly desirable.

Excellent communication skills, both verbal and written.

Experience in providing outstanding customer support, ideally in a technical environment.

Provide Tier 1 phone and email support

Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…

Track support requests/incidents and resolutions using help desk software (Jira Service Management)

Experience with AWS, Azure and GCP environments

Experience with Kubernetes and related tools (Helm, Kubectl)

Experience with Jenkins or other CI/CD platforms

Experience with monitoring tools such as Splunk, Log Analytics etc…