Client Technical Support Specialist Jobs in Manitoba

Technical certification or training (preferred)

· Create and maintain service bulletins and other knowledgebase articles

· Excellent customer service skills

technical certification or training (preferred)

Technical Support Specialist: 2 years (preferred)

· Provide technical customer support via phone/email/virtual

1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services

Proficient in Microsoft Office, web-based applications and Customer Relationship Management systems

Comprehensive benefit plan from day 1

Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.

Produce clear, efficient, and timely logs of calls and emails into a client-case tracking system to manage requests and issues

Working knowledge of automotive suspension systems, chassis and steering components*

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

• Experience in dealing with hardware and software issues.

• Strong communication, interpersonal and problem-solving skills.

• Strong English communication skills, both written and verbal.

• Previous experience in a Technical Support or fault-finding related role would be helpful

• Experience working within the Electronic Security (Intruder Systems) or Communications industry

• Strong Technical Background or Associative Degree or equivalent would be preferred.

Good priority and time management;

Manage the purchase of diagnostic and chiseling tools;

Minimum of 5 years of experience as a construction equipment mechanic;

Very good knowledge in electrical, electronic and hydraulic mechanics;

Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;

Participate and develop technical training programs;

Qualifications - you'll have recently completed an appropriate tertiary qualification or relevant certification.

Support our North America clients with product queries relating to our people management software.

Communication: you'll have excellent written and verbal skills and the ability to build relationships with a range of clients.

Technical skills: you'll be familiar with relational databases, and data analysing for business/accounting issues.

Conveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.

Grow your core skills while getting to work with some of the latest technology releases from Microsoft.

Manage inventory management of supplies, IT accessories, and mobile devices.

Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems.

6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.

Maintains professional and technical knowledge attending IT training.

Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.

Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.

Practice tool management by properly using and caring for tools and equipment.

Your Responsibilities / Key Accountabilities

Manage warehousing activities keeping parts stock according to the inventory.

Preferred is 5 years of experience performing mechanical construction or mechanical repairs of industrial process equipment.

Strong interpersonal, influence, and conflict-resolution skills.

Competitive benefits package including health, dental, disability, life, and voluntary insurance options.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles

·Previous project management or Business Analyst experience or equivalent experience

Background in project management focusing on Agile & Scrum

·Strong analytical skills with deductive reasoning capabilities

·Concrete Self Management capability to work with multi-disciplinary tasks and projects

University, College degree or equivalent experience

A working knowledge of Business Data Assurance team

Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software or any proprietary software product.

Manage inventory management of supplies, IT accessories, and mobile devices

Troubleshoots issues and maintenance related work on Document Management Systems, Salesforce, and Office 365 and other cloud-based systems

6+ years of experience with Microsoft Office 365 and Azure and Intune/Endpoint Manager.

Strong experience using: Veeam, Office 365, MDM, Intune, VPNs, and Cisco Meraki networks.

Strong working knowledge of Windows 10/11 Pro desktop support and maintenance as well as knowledge of Windows Server 2008/2012/2019.

Portée et but du poste

• Présenter des demandes du Soutien technique, au besoin, pour traiter les anomalies récurrentes et les reports.

• Surveiller quotidiennement les avions immobilisés et hors service, et apporter de l’aide, au besoin.

• Lancer des alertes de maintenance ou d’autres communications techniques, au besoin.

• Soutenir les projets d’entrée en service d’avions, les initiatives de l’entreprise et les retours de location.

• Organiser les conférences téléphoniques quotidiennes sur la flotte du Soutien technique.

BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.

High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.

Experience with basic electronics, mechanics, optics, personal computers, basic operating systems, and strong knowledge of networking set ups and protocols preferred.

Manage Customer Care Tickets in SAP / CRM software.

Determine initial diagnosis, provide technical support, and potentially resolve issues utilizing remote systems such as ZEISS Smart Service.

Communicate and manage appointments with customers and FSE team.

Strong time management skills, particularly the ability to prioritize a multitude of tasks.

Knowledge of Active Directory and creation/management of users.

College diploma in Information Systems or equivalent experience and or education.

Setup laptops and peripherals for local and remote locations.

Competency in NWM Product and service offerings (within 6 months of obtaining position).

Excellent interpersonal and communication skills (both written and verbal).

Knowledge or experience with PACS / RIS / EMR is helpful since these are used by the people we support

Experience in Windows OS, Linux, or macOS. We support all kinds of patients & providers, platform agnostic!

Experience with Network admin or Systems admin position is an asset. Sometimes you've just got to check that it's all working

Competitive salary and benefits, including stock options in our fast-growing company

Knowing DICOM or HL7 standards is helpful, for the same reasons as above.

The opportunity to have a direct impact on improving healthcare