Solutions Specialist Jobs

About Us:

Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.

Our award-winning platform gives non-technical business users such as marketers, CX teams and product owners intelligent control over the content in customer communications to achieve unparalleled personalization, relevancy, brand consistency, and compliance. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring, and managing business-critical on-demand, interactive and batch communications across all platforms and channels.

Founded in 1998 as Prinova, Messagepoint has grown from its beginnings as a top global Customer Communications Management (CCM) integrator, to become a leader in the space due to our unique ability to intelligently manage content.

Summary

At Messagepoint, the Solutions Specialist is responsible for helping to design and implement solutions to fulfill our customers’ needs using the Messagepoint product suite. They will work alongside different teams to identify product needs, assist in project implementation, and installation of software both on-premise and in the cloud.

To achieve this, the Solutions Specialist needs a strong desire to leverage their keen technical skills. They must have the ability to solicit business requirements, develop a solution and effectively demonstrate how the Messagepoint solution will address their specific needs and deliver true business value. They must also have a strong desire to learn and leverage new technologies, and to share that knowledge with the wider team.

Responsibilities:

• Providing input from customers into Product Development and Marketing
• Supporting customers post-implementation
• Actively participating in opportunity discovery sessions
• Assisting in the implementation of customer projects
• Developing solution proposals and collateral including presentations and demonstrations
• Documenting business requirements, solution designs, and technical implementation designs
• Managing and addressing queries of proposed solutions

Qualifications:

• Willing and able to travel up to 10% of the time
• Experience working within key industries such as Financial Services, Insurance and Healthcare is required
• Proven record of being able to work within a team environment and also capable of working independently
• Ability to work under pressure and deliver to deadlines.
• Front-end development
• CI/CD
• Bachelor’s Degree in Computer Science, Software Engineering or a related field
• Problem-solving skills
• Container Technology & Management: Kubernetes, Docker, Other
• Excellent written and verbal communication skills
• Programming in Python, Go
• Able to quickly digest business requirements and new technologies to solve complex business problems
• SQL
• Industry experience in Customer Communication Management / Customer Experience / Digital-Mobile Software Solutions
• Highly organized, with keen attention to detail and prioritization skills
• Reading and writing of data file formats including CSV, XML, JSON, fixed length
• Service Integration: REST, SOAP, message brokers, file transfer, etc.
• Test driven development
• Workflow automation and scripting

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.