Solutions Engineer (Remote, Canada)

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
Alongside Sales, the Solutions Engineering team works directly with notable brands and high growth merchants to develop and expand their commerce strategies, from Online Direct-to-Consumer (DTC) to Business-to-Business (B2B), and Retail solutions. This is where you can come in…
As a Solutions Engineer, you’ll drive the technical solutioning for merchants, build Proof of Concepts, lead demonstrations and enable our sales and partners teams to show how merchants can accelerate the growth of their business with Shopify.
We are looking for Solutions Engineers across different segments of the business, such as:

• Cross Sell
• Retail
• New Business

Projects, activities, and expectations of your role include:

• Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends
• Becoming an expert on Shopify’s application ecosystem and integrations
• Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations
• Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies
• Engaging with clients through requirements discovery and strategic consulting sessions
• Mentoring, coaching and enabling the sales team on technical aspects of Shopify Plus and Shopify Point of Sale
• For Retail, you will also be liaising with Shopifys’ Retail Product teams for insights, roadmaps and feedback
• You’ll need to have solid Shopify product knowledge and be able to clearly demo and articulate the value and importance of Shopify

Qualifications

• Hands-on skills of Front-End web development (HTML, JavaScript, CSS, Liquid)
• Solid understanding of Cloud-based technologies and SaaS fundamentals
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• Proven ability to lead and manage multiple stakeholder relationships by managing and delegating tasks and responsibilities to both internal and external stakeholders
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• A powerful video conference presence with confidence handling executive-level conversations
• Bonus- Shopify hands-on knowledge and/or e-commerce agency experience is a plus
• Bonus- Full stack/ web app development
• Established record in Solutions engineering, working in a high velocity and fast paced sales environment. Ideal candidates would bring 2+ years of technical pre-sales background.
• Proven ability to demo and create sales assets (video recordings, slides, technical diagrams, proposals...) to emphasize the benefits of a technology product or service
• Familiarity with version control systems (e.g., Github)

• Proven experience in handling solutions engineering for larger accounts
• Familiarity with Back-end ERP systems and integrations
• Deep understanding of technical strategy as it relates to operating and growing retail and online businesses
• Retail experience and knowledge of latest trends (omni-channel, loyalty, supply chain, logistics, B2B)
• For Retail:

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job
Closing date: Tuesday, June 13th at 11:59PM EDT