Senior Product Analyst, Customer Business Systems

At Scribd (pronounced “scribbed”), we believe reading is more important than ever. Join our cast of characters as we work to change the way the world reads by building the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, Scribd Originals, and more. In addition to works from major publishers and top authors, our community includes over 1.9 M subscribers in nearly every country worldwide.

Have you heard about our future of work program, Scribd Flex? As a key principle, we embrace flexibility and allow employees, in partnership with their manager, to choose the work-style that best suits their individual needs and preferences. And, we create intentional in-person moments with each other that build culture and connection.

About The Team

Scribd’s Business Strategy & Analytics team helps the company make data-centered decisions. In your role, you’ll be a central thought partner to our Customer Business Systems team, responsible for designing and implementing testing strategies, measuring outcomes, and making recommendations to reduce fraud exposure, chargebacks and transaction costs. Your recommendations will be central to guiding our team to grow revenue and increase the quality of the user experience.

You Will

• Collaborate with product managers, engineers, and designers to define key metrics and goals for product features and experiments.
• Develop and maintain reports, dashboards, and visualizations to track and communicate key product metrics and performance trends to stakeholders.
• Mentor and guide junior analysts, sharing your expertise in statistics, data analysis, and product analytics best practices.
• Work closely with cross-functional teams to translate data insights into actionable recommendations, influencing product decisions and roadmaps.
• Analyze and interpret complex data sets to derive actionable insights and identify areas of improvement for our product offerings.
• Conduct deep-dive analyses to understand user behavior, conversion funnels, and customer segmentation to uncover opportunities for growth and optimization.
• Design and implement experiments, including A/B tests, to evaluate the impact of product changes on key performance indicators (KPIs).

You Have

• Proven experience (5+ years) in product analytics, preferably in a high-velocity product environment, with a track record of delivering impactful insights and driving growth.
• Experience analyzing fraud incidences, chargeback frequency, transactions costs, or other ecommerce payments related issues a plus
• Excellent communication and presentation skills, with the ability to convey complex findings and insights to non-technical stakeholders in a clear and actionable manner.
• Strong proficiency in data visualization tools like Looker, Tableau, or similar tools to share clear insights with stakeholders
• Self-motivated, proactive, and able to work effectively both independently and collaboratively in a dynamic, fast-paced environment.
• Experience with A/B testing methodologies, funnel analysis, cohort analysis, and other advanced analytics techniques.
• Strong problem-solving skills and the ability to think critically, ensuring accuracy and attention to detail in all analyses.
• Expert knowledge of statistical analysis methods, experimental design, and hypothesis testing.
• Expertise in programming languages such as Python or R, as well as proficiency in SQL for data extraction and manipulation.
• Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. A Master's degree is a plus.

Benefits, Perks, And Wellbeing At Scribd

• Sabbaticals
• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
• Short-term/long-term disability plans
• Referral Bonuses
• Team engagement budgets
• Quarterly stipend for Wellness, Connectivity & Comfort
• Benefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.
• Learning & Development programs
• Vacation & Personal Days
• Book Benefit
• Paid Holidays (+ winter break)
• 401k/RSP matching
• Company-wide Diversity, Equity, & Inclusion programs
• 12 weeks paid parental leave
• Free subscription to Scribd + gift memberships for friends & family
• Flexible Sick Time
• Mental Health support & resources
• Company wide events
• Volunteer Day
• Tuition Reimbursement

Want to learn more about life at Scribd? www.linkedin.com/company/scribd/life

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [email protected] about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

Remote employees must have their primary residence in: Arizona, California, Colorado, Connecticut, Delaware, DC, Florida, Hawaii, Iowa, Massachusetts, Maryland, Michigan, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Tennessee, Texas, Utah, Vermont, Washington, Ontario (Canada), British Columbia (Canada), or Mexico. *This list may not be complete or accurate, and candidates should speak with their recruiter about their specific location for remote work.