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Senior Business Analyst – Customer Support Jobs

Senior Business Support Analyst
By York Region (The Regional Municipality of York) At Newmarket, Ontario, Canada
Demonstrated human resource management and staff supervisory experience.
Successful completion of a Community College Diploma program in Information Technology or approved equivalent combination of education and experience.
Analyses user requirements and Department technology needs and generates alternative approaches to information systems design.
Experience with Drupal custom modules development.
Experience and demonstrated ability with relational databases.
Demonstrated experience using Web Services to integrate applications.
Business Support Analyst Jobs
By Mindwire Systems Ltd At Ottawa, Ontario, Canada
Onboarding Cybersecurity tools in the Digital Solutions ALM (Application Lifecycle Management) within the first six (6) months
Participate in the Change Management Advisory Board;
Collaborate with cybersecurity team to define requirements for those applications
Create and maintain an application roadmap based on requirements
Support and maintain commercially off-the-shelf Software and Corporate Applications for the duration of the contract;
Develop support plan to prioritize and resolve multiple issues;
Senior Product Analyst, Customer Business Systems
By Scribd At Canada
Collaborate with product managers, engineers, and designers to define key metrics and goals for product features and experiments.
Analyze and interpret complex data sets to derive actionable insights and identify areas of improvement for our product offerings.
Expert knowledge of statistical analysis methods, experimental design, and hypothesis testing.
Experience with A/B testing methodologies, funnel analysis, cohort analysis, and other advanced analytics techniques.
Strong problem-solving skills and the ability to think critically, ensuring accuracy and attention to detail in all analyses.
Experience analyzing fraud incidences, chargeback frequency, transactions costs, or other ecommerce payments related issues a plus
Senior Director, Customer Support
By RONA At Toronto, Ontario, Canada

About Us: KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, ...

Business Support Analyst Jobs
By Enbridge At Fort McMurray, Alberta, Canada
Closely coordinate with the Planner/Scheduler to maintain and ensure cost and PO management.
Ability to effectively manage and prioritize workload and resolve issues in a timely manner.
Travel required to remote field locations (5%)
Vendor support and Invoice troubleshooting.
Ensure that Enbridge-sanctioned cost control processes are applied in the execution of their project activities.
Work closely with Area Leadership and Regional Services department and liaise with other project stakeholders for all PO’s in the area.
Customer Support Analyst Jobs
By Akkodis At Markham, Ontario, Canada
Excellent organizational, time management, punctuality and customer service skills
Use your skillsets to troubleshoot Client Issues in a timely manner
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
Customer service experience preferably in the software industry
Strong PC and system navigation skills, specifically in a Windows-based environment
Excellent, effective and clear verbal and written communication skills and interpersonal skills required
Senior Business Analyst - Support & Solution Delivery
By Procom At Vancouver, British Columbia, Canada
Ten years of experience within the IT business analysis and application management disciplines. Certification in any of these would be beneficial.
Five years business process, organizational readiness and change management experience.
Experience with Microsoft SharePoint, PowerApp, PowerBI, PowerAutomate, D365 CRM and/or D365 Finance
Facilitate overall solution implementation including environment management (co-ordination), technology change management, change orders, CAB etc
Business qualifications or demonstrated business insight and ability to build strong business relationships.
Three years of working experience in Agile delivery and one year as a Scrum Master.
Senior Customer Support Analyst
By Payscale At Canada
Contribute to Knowledge Center Support through article creation and linkage
Experience providing enterprise software support
Intermediate to Advanced experience with Excel
Experience with Marketpay or other compensation software (highly desirable)
Experience supporting dedicated customers, as opposed to queue-based work (highly desirable)
Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Fdc Business Support Analyst
By Canadian Natural Resources Limited (CNRL) At Calgary, Alberta, Canada
Experience with process improvement, project management tools and related methodologies would be considered an asset
Effectively communicate insights and plans to cross-functional team members and management
Support key business initiatives by managing projects including developing project plans, monitoring performance and quantifying and reporting benefits
Implement effective solutions by evaluating business processes, anticipating requirements and identify areas for improvement
Competitive salary, stock options, stock savings plan and benefits
5+ years of relevant oil & gas experience
Cst Business Support Analyst, Emergency
By Vancouver Coastal Health At Vancouver, British Columbia, Canada
Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills.
Provide guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development.
Superior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues.
Highly developed business writing and verbal communication skills with the ability to document work appropriately.
Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.
Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.
Customer Support Analyst Jobs
By Klue At Québec, Quebec, Canada
Create, maintain and continuously improve the customer-facing knowledge base of documentation including videos
Experience working with company administrators and end users by chat, email, phone and/or video in a B2B or B2C SaaS environment
Experience with support tools like Intercom
Experience with product and usage analytics like Google Analytics and Pendo
Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack
Experience working with 3rd party data providers
Customer Business Analyst - Impulse Channel
By Ferrero At Toronto, Ontario, Canada
Superior Microsoft Excel skills with analytical abilities and a focus on detail/accuracy
At least 2 years of analytics experience; CPG experience is a plus
Ability to prioritize, meet deadlines & manage requests from multiple stakeholders
Develop and present insights garnered from analyses for internal and external (customer) use
Evolve and maintain volume, trade, and market performance reporting tools
Provide input regarding predicted effectiveness of promotional scenarios and impact to sales forecast
Customer Support Analyst Jobs
By Cetaris At Toronto, Ontario, Canada
·Effectively manage your time to prioritize and achieve closure on multiple customer requests.
·1-2 years’ experience supporting core users on computer software, ideally business applications.
·Demonstrated excellence in customer relations skills both on the phone and on-line.
·You prefer to be in a highly collaborative environment vs working solo, even when remote.
·Accounting knowledge: general ledger, cost centers as applied to different business cases.
·Bilingual French/English or working knowledge of French.
Senior Associate Customer Support
By Tech Mahindra At Canada
·Develop positive working relationships with all service personnel and management
·Fluent in spoken and written French language – Level B2 and above.
• Follow all manufacturer's warranty company policy and procedures.
while resolving cases and claims
·Self-motivated and able to work independently with minimal supervision
Business Support Analyst Jobs
By TripArc At Toronto, Ontario, Canada
Integrate user-friendly content in illustrations, graphs, and infographics for enhanced user experience.
Actively participating in departmental meetings, training, and education.
Simultaneously help oversee/manage multiple complex projects to ensure they meet the stated consistency.
Technical writing certifications, or training from other institutions reflects competency and professionalism of the candidate.
Experience with Azure Cloud Services, Microservice software architecture, Angular and .NET Core.
Skilled in Jira and confluence.
Senior Analyst Business And Technology Support
By National Bank of Canada At Toronto, Ontario, Canada
As a subject matter expert on NBIN applications you will manage daily system support inquiries from NBIN teams and clients
Experience in a client application support role, ideally within the carrying broker and custodial services business
Experience with IBM OSS/ISM, CRM2, AS400, Croesus, and Thomson Reuters is an asset
Excellent problem solving and analytical skills
Excellent written and verbal communication skills
Act as a liaison between our IT partners and users, effectively communicating in both business and technical terms