Business Systems Analyst, Marketing

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

We are looking for a Business Systems Analyst (BSA), Marketing to work as a liaison between IT and Marketing team partners. The ideal candidate helps build solutions that scale and support pre-sales initiatives, including lead flow processes, lead scoring, and campaign management. You understand the end-to-end customer lifecycle, and you have experience working with tools like Salesforce and Marketo. You’re not afraid to learn new systems or understand how tool integrations can be used to further support the customer lifecycle.

You will work with business partners, end-users, and management teams to improve processes and workflows, draft requirements that help us scale, and identify how to enhance the end-users’ experience. You are technically savvy, proactively communicate and anticipate your partners' needs, have a passion for technology and automation, value attention to detail, and aren’t afraid to dive into scenarios with little background knowledge. You make strong recommendations that drive improvements.

What You Will Be Doing:

• You are familiar with the agile development lifecycle, and you participate on a scrum team of developers, admins, and BSAs. You coordinate feature requests across multiple IT teams and business partners, including identifying priority against other requests.
• You assist with system configuration and user setup as needed in select sales engagement and chat tools.
• You participate and assist in key IT projects and ad-hoc projects; you update BSAs on related work that impacts other areas of the business; you collaborate on cross-team initiatives.
• You proactively participate in trainings and events offered by Salesforce and the other vendors in our go-to-market stack
• You craft functional requirements for projects, and assist with feature design, requirements gathering, documentation, and end user testing for projects and feature requests; you translate complex technical processes into the language of your business users.
• You advise the Marketing team on business process and technology development in Salesforce, Marketo, and other related applications, including lead routing, sales engagement, survey, and chat platforms. You understand how the tools can integrate and enhance a team’s processes
• You develop expertise in Elastic’s top of funnel process and workflows and understand the impact to business metrics and forecasting
• You prepare presentations and documentation of existing and future technical processes.
• You find opportunities and communicate proactively with partners on projects and feature requests, and you make recommendations that support company themes and team goals.
• You are comfortable in a distributed, diverse environment; you are able to work remotely and independently; you prioritize your own tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale.
• You are proficient in Salesforce Lightning features and functionality
• You collaborate with Sales Enablement, Sales Strategy, and Marketing Ops on crafting training and enablement for end users.
• You like change, and can adapt to the changing priorities of the business. You see yourself as a life-long learner and proactively develop new skills.

What You Bring Along:

• 3+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce stack, within a SaaS or IaaS company.
• Understanding of the software development lifecycle.
• You are comfortable establishing a strong rapport with management, and capable of aligning to their goals and objectives to craft long-term technology solutions that support their needs.
• You have an understanding of Marketing standard methodologies, lead flow, and campaign management.
• You can explain sophisticated systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.
• You have good interpersonal skills and are a strong communicator and collaborator within your own team and beyond.
• You fit requirements and process to an architecture and design that optimizes for efficiency and impact. You’re passionate about documentation.
• 2+ years of experience in one or more of the following areas: marketing operations, sales operations, customer success operations, or account management
• Experience designing and supporting large scale, technically complex solutions between Salesforce and its boundary applications.
• You have strong problem solving, critical thinking, and design thinking skills.
• Experience with Salesforce Sales Cloud, and knowledge of one or more boundary systems, e.g. Salesforce Marketing Cloud, Salesforce Service Cloud, Salesforce CPQ (Steelbrick), Marketo, Qualtrics, Drift, ZoomInfo.
• Understanding of Salesforce Lightning standard methodologies (past experience with a Lightning migration and transformation is a plus).

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$78,600—$124,315 USD

The typical starting salary range for this role in the select locations listed above is:

$94,400—$149,270 USD

Additional Information - We Take Care Of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Generous number of vacation days each year
• Ability to craft your calendar with flexible locations and schedules for many roles

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:

Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.