Senior Systems Analyst - Retail, Commerce

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

To learn more about Acumatica’s mission, please visit:

Acumatica is looking for a Senior Systems Analyst to join our Commerce team at one of our offices in Montreal or Ottawa, Canada. Join us to build the best-in-class business product using Acumatica xRP technology and grow your skills in the highly professional environment!

Responsibilities:

• Analyze support cases and defects, design solutions, verify defect fixes.
• Perform user acceptance testing and usability testing.
• Evaluate and structure information from multiple sources, elicit requirements, help distinguish user requests from user needs.
• Work closely with software developers and QA engineers to understand technical concepts and to be able to translate business requirements into technical requirements.
• Collaborate closely with product managers. Help define and groom the product backlog.
• Demonstrate features and enhancements being developed, manage feedback.
• Engage proactively, methodically, and creatively with internal stakeholders, partners and customers to identify and prioritize customer needs.
• Guide QA engineers on quality testing, advise on the design of test scenarios and review test specifications.
• Perform system analysis and design functional specifications utilizing BDD, UML, ERD for the product features and enhancements. Communicate what’s needed to be done to software developers in technical language.
• Serve as product functional expert: share your product knowledge with the support team, implementation team and other teams on how to use features, communicate knowledge to partners and clients (technical documentation, training sessions, demo).
• Research existing product issues and enhancement requests for targeting areas of focus.

Requirements:

• Programming experience on any platform or language
• Self-organization skills and ability to work independently, perfectionism.
• API Integration experience
• Ability to structure big amounts of information, decompose objects and processes, synthesize solutions, do impact analysis of the changes.
• Experience in retail, e-Commerce, distribution or ERP systems
• Ability to effectively communicate with colleagues, share information and experience.
• Will be a plus:
• Ability to adhere to the designated priorities and focus on results.
• Experience in implementation/support of ERP systems.
• Critical thinking.
• Professional technical writing experience
• Experience in business software development industry – for 5+ years.
• Business analysis experience for complex systems or processes
• Higher technical education in computer systems, systems and networks; information systems and technologies, system analysis and management, computational mathematics and informatics.
• Ability to express thoughts clearly, strong technical writing and technical communication skills.
• User empathy, ability to model user behavior and see flaws in the running application.
• Attention to details.
• Experience in system analysis, software design and development of functional specifications - for 5+ years.
• System thinking and ability to manage complexity at different levels.

Us:

We are passionate about quality, and enjoy optimizing our systems for speed, reliability and scale. We strive to build easy to use, beautiful, well-structured products that delight our customers. Our team is built from culturally and linguistically diverse backgrounds, and we are seasoned veterans of working with a distributed team, across multiple time zones. English is the glue that holds us together, but multiple languages are spoken throughout our offices in Seattle, Columbus, Washington, Montreal, Moscow Myanmar, Indonesia, Thailand, Vietnam and Philippines and Singapore.

Acumatica Cloud ERP products are used by thousands of organizations on all continents (USA, Canada, Southeast Asia, Australia, New Zealand, Western Europe) every day.

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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