Relationship Manager Jobs

Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Relationship Manager to join our Correspondence and Institutional team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 1111 West Georgia St, Vancouver, BC.

Reporting to the Vice President, Correspondent & Institutional, the Relationship Manager is responsible for service and operational excellence of all partner-facing activities and is a key contact who is critical in building a successful long-term relationship with Correspondent & Institutional (C&I) clients while ensuring that new firms that are transitioning to our platform have an outstanding experience. The Relationship Manager will play a key role for managing, educating, and building strong operationally based relationships with Portfolio Management, Introducing Brokers and other financial firms and take ownership and champion service issues/opportunities to achieve desired results. While working with the team members of C&I and Operations to identify service gaps and opportunities, the Relationship Manager will also investigate and implement procedures and technology to maximize effectiveness and efficiencies.

Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes

What your day looks like:

Partner Building & Support

• Participate in the development of implementation plans, user documentation and training materials
• Compile, analyze and distribute service level agreement (SLA) reporting
• Maintain and update operational profiles of assigned partners
• Manage, educate and build relationships with key partners as it relates to operational matters
• Works closely with business partners and end users to develop requirements to meet business needs
• Develop and carry out a schedule of outgoing proactive communications
• Ensure partners are aware of critical issues that impact their business
• Assist in preparation of external partner communications
• Provide assistance to business partners with analysis of production problems, development of interim solutions, and prioritization of correction
• Liaise between internal departments to resolve service issues
• Proactively associate with existing customers in order to fully understand their businesses, goals, strategies, and challenges

Project Lead Support

• Assist in the implementation of key technological or business initiatives designed to improve operational quality and efficiency of service
• Coordinate partner conversions including movement between Aviso platforms and transfers to and from Aviso involving outside dealerships
• Participate and lead project teams for the purpose of implementing improvements to business operations & forecasting and planning processes
• Assist in/lead analysis of current processes and make recommendations for improvements while providing operational expertise on corporate initiatives

Operational Support

• Analyze trends to recommend process and/or operational improvements
• Support the Operations group by being a liaison between Operations and our key partners on issues which affect the efficiency of our mutual businesses

Requirements

Your experience and skills:

• Intermediate skills in MS Word, Excel, Access, PowerPoint, and Outlook
• Conduct Practices Handbook Course is preferred
• Excellent interpersonal skills with the ability to influence and negotiate conflict resolution
• Demonstrates creativity and innovation while solving problems quickly and efficiently
• Fluent communication skills in English are required and bilingual skills in French are an asset
• Strong organizational skills, including the ability to handle multiple tasks with appropriate attention to detail
• Strong customer service orientation and relationship building skills
• Ability to develop business cases to communicate requirements and recommendations
• Ability to adapt to and work effectively within a variety of situations, and with various individuals or groups
• 5 years’ experience in Service and Operations within the financial services sector, preferably within IIROC and experience in a senior management retail delivery or service role
• Canadian Securities Course
• Post-Secondary degree – business/management area preferred

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Matching contributions to our retirement program
• Regular social events to foster teamwork
• Competitive compensation package that rewards and recognizes individual contributions
• Generous vacation time, fitness benefit, parental leave top-up options
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth powers businesses that empower investors. We are a national, integrated financial services company, with approximately $110 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, Co-operators / CUMIS and Desjardins. Our mutual funds dealer, securities brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, Qtrade Guided Portfolios, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, offers a comprehensive lineup of responsible investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.