Community Manager Jobs

Community Manager

Reporting to: Ownership

Start Date: ASAP

Job Summary:

The Pre-Opening Community Manager is responsible for overseeing all aspects of a new senior living residence slated to open in Winter/Spring of 2024. This exceptional opportunity is located in the beautiful core of Aldergrove, and will be offering all levels of care. With a nearly 250,000 square foot residence that’s built to the highest standards, Bellevue Park will be offering an expectational opportunity for the right candidate to make their mark on the industry.

This role involves managing the pre-opening process, driving a strong sales program, coordinating various departments, and ensuring a smooth transition from construction to operational readiness. The Pre-Opening Community Manager is a key leadership position, requiring excellent organizational, communication, and problem-solving skills to ensure the successful launch of the business.

Website, marketing materials, and drone videos are in the works and will be available in the coming weeks. Candidates that make the final round of interviews will be offered a tour of the site with our Lead Consultant, and Owner.

Responsibilities (Pre-Open)

1. Pre-Opening Planning: Develop and execute a comprehensive pre-opening plan, including timelines, budgets, and resources required for a successful launch.
2. Team Recruitment and Training: Recruit, hire, and train a competent and skilled team. Provide guidance and support in developing employee training programs and ensure everyone’s ready for day one.
3. Department Coordination: Collaborate with various departments and contractors including culinary, housekeeping, sales & marketing, maintenance, finance and activities to ensure a seamless experience for new residents.
4. Community Readiness: Ensure all aspects of the establishment, such as facilities, equipment, technology systems, and supplies, are in place and operational before the official opening.
5. Standard Operating Procedures (SOPs): Develop and implement SOPs across all departments to ensure consistent service quality, operational efficiency, and compliance with regulatory standards.
6. Vendor Management: Identify and liaise with vendors and suppliers to negotiate contracts, secure the necessary resources, and maintain ongoing relationships.
7. Marketing and PR: Collaborate with the marketing team to develop pre-opening marketing strategies and campaigns to create buzz and generate anticipation among the target audience.
8. Budgeting and Financial Management: Work closely with ownership to establish pre-opening budgets, monitor expenses, and ensure cost-effective practices.
9. Quality Assurance: Implement quality control measures to maintain high standards of service, cleanliness, safety, and customer satisfaction.
10. Compliance and Licensing: Ensure compliance with all applicable regulations, permits, and licenses required for the establishment's operations.
11. Stakeholder Management: Maintain open lines of communication with owners ensuring they’re apprised of all pertinent information.
12. Troubleshooting: Identify and resolve any issues or challenges that may arise during the pre-opening phase, utilizing effective problem-solving skills and decision-making

Responsibilities (Post-Open)

1. Operations Management: Oversee the day-to-day operations of the senior living residence, ensuring smooth functioning of all departments, including dining services, housekeeping, maintenance, and resident care.
2. Resident Experience: Ensure a high level of resident satisfaction by maintaining open lines of communication, addressing concerns, and implementing programs and activities that enhance the quality of life for residents.
3. Team Leadership: Provide guidance and support to department heads and team members, fostering a positive work culture, and encouraging professional development.
4. Financial Performance: Monitor financial performance, review monthly financial statements, and implement strategies to achieve revenue goals while managing expenses.
5. Regulatory Compliance: Ensure ongoing compliance with all applicable regulations and maintain necessary licenses and certifications.
6. Risk Management: Implement and maintain effective risk management protocols to ensure the safety and well-being of residents and staff.
7. Continuous Improvement: Identify opportunities for process improvement, implement best practices, and drive operational efficiencies to optimize resident services and overall performance.
8. Reporting: Prepare regular reports for the executive team, providing updates on key performance indicators, financial metrics, and resident satisfaction.

Qualifications:

• Knowledge of local regulations and licensing procedures
• Familiarity with industry trends, best practices, and emerging technologies
• Previous experience in a similar pre-opening management role within the hospitality or service industry
• Flexibility to work irregular hours and travel as required during the pre-opening phase
• Exceptional communication and interpersonal skills
• Strong leadership skills and the ability to effectively manage and motivate a diverse team
• Excellent organizational and project management abilities

Note: The specific requirements and responsibilities may vary as a pre-opening does have construction timelines, and targets that may change.

The Monteiro Consulting Group is a leader in consulting and coaching for small to large businesses and is proud to be apart of the hiring process for this fabulous role.

If you have any questions about the role, you’re welcome to email us at [email protected]