Engagement Manager, Enterprise Jobs

About The Team

DoorDash is looking for top-talent to play a pivotal role in growing our Canadian business! The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in Canada.

About The Role

We’re looking for a Bilingual Engagement Manager to join our Enterprise team at DoorDash. Our "merchant first" approach is focused on building and strengthening relationships with the biggest and most exciting restaurants in the industry!

You'll join the passionate team of sales & relationship managers who target and grow the top relationships nationally in Canada. You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders to deliver a seamless experience to our merchant partners.

What you’ll do

• Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Develop & foster partner relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Strategic Vision:
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
• Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
• Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness
• Relationship Management:
• Operational Excellence:
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
• Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day

We’re excited about you because…

• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
• You are organized and with a strong attention to details
• You like rolling up your sleeves as much as you like the big picture
• You love working directly with clients; you create and maintain long-term relationships
• You're inspired by a challenge and push yourself to keep going when others back away
• You hold a high bar from your contributions and those of the people you work with
• You are a problem solver at your core, with a strong bias for action
• You are passionate about using analytics to build insights around problems and opportunities
• You’re comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industry

Qualifications

• Bilingual (proficiency in English and French)
• Comfort with fast pace; we move quick and are defining an entire industry
• An exceptional track record of driving revenue growth
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• 5+ years’ experience in sales/ account management, including sales management
• The desire to roll up your sleeves, whilst still being able to operate strategically
• Excellent analytical thinker who can deliver actionable recommendations out of complex datasets (advanced excel skills required)
• Management consulting, tech, or other analytically focused experience preferred

Nice to Haves

• Experience with SQL
• Willingness to get hands dirty and do whatever it takes to delight our clients
• Knowledge of CRM software (e.g., Salesforce)
• Excellent written and verbal communication skills
• Proficiency in one or more analytics & visualization tools (e.g., Sigma, Excel)
• Experience with marketplaces, operations, logistics or unit economics
• High growth or early-stage startup experience

Why You’ll Love Working at DoorDash

• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We offer great compensation packages and comprehensive health benefits.
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.