Program Manager – Specialized Caregiver Homes

PLEA Community Services is currently seeking a Full-Time Program Manager – Specialized Caregiver Homes for our U-Turn/U-Link team. The proposed start date for this position is as soon as possible.

The Program Manager is responsible for ensuring high quality service delivery within their program area by developing and leading high performing teams. The Program Manager provides direction and guidance to staff to ensure caregiver homes meet all internal and external requirements and provide the highest quality of care to clients. The Program Manager is also responsible for contributing to the development of budgets, strategic planning and reporting for their program area.

Under the direction of the Program Director, this role will work collaboratively with other members of the Managers' team.

Who we are:

PLEA is an accredited, not-for-profit, charitable community services agency that has operated throughout BC for more than 40 years. We deliver high quality, innovative services to children, youth, adults, and families facing significant challenges in their lives.

PLEA is an ally in reconciliation. The organization is committed to providing culturally safe programs and continuing to work towards breaking down the barriers that cause harm to Indigenous people and communities.

What you will do in this role:

• Oversee service delivery to ensure it complies with best practice, internal policy, legislation, funding contracts, accreditation standards and PLEA values. Provide effective leadership to employees regarding service planning/delivery/oversight of caregiver homes, oversee reporting to stakeholders and complete file/case reviews as required.
• Protect and uphold confidentiality.
• Contribute to the development of program policies and procedures. Hold themselves and their employees accountable to the expectations set by policy, legislation, accreditation standards, funding requirements and the agency’s mission, vision and values. Complete incident and complaint investigations as required, addressing any legal and ethical issues or violations in policy.
• Plan and develop a program. Plan and implement program activities and special events. Assess the quality of services provided from a continuous quality improvement perspective; plan and implement initiatives to improve service delivery.
• Perform other related duties as required.
• Represent the agency on various internal and external committees. Establish effective working relationships with community stakeholders, including referring authorities.
• Work independently and collaborate with the management team. Participate in all management-initiated projects and acts as a change-leader in the organization. Develop and present reports as required. Conduct special studies and research. Initiates, designs, and conducts in-service training when required. Seek opportunities for continuous improvement/innovation and execute new ideas and initiatives.
• Select, orient, train, evaluate, discipline, dismiss, manage performance, leads, and motivates employees. Recruit and develop a high-performing team; promote the development of skills and approaches through evaluations. Foster a learning team culture by coaching and mentoring employees, and by creating an engaging educational curriculum for practicum students. Facilitate and support employees’ professional development. Participate in succession planning for key roles on their team.
• Participate in annual budget planning. Allocate resources appropriately. Ensure designated services occur within the approved budget, as well as within the expectations of funders and other stakeholders. Plan and oversee the implementation of new services. Participate in the development of funding proposals and bids. Participate in contract negotiations related to their program area.
• Plan and determine service, resource and operational priorities and requirements for their team to meet strategic objectives. Provide recommendations to leadership on relevant service issues arising from within the community or with implications across the agency, in the short and long-term. Contribute to the development of program strategic plans to address areas of improvement and/or growth.

Why join our team:

• 20 days of front-loaded vacation.
• All benefits/perks are effective on your first day. These include:
• A number of agency-sponsored social events, including a summer barbeque, annual holiday party, and team days each year!
• A comprehensive benefits package, with premiums paid for by the Employer.
• A defined benefit pension plan, with Employer contributions.
• Training and development funds, based on your career interests and needs.
• Annual wellness allowances.

The minimum requirements for education and experience:

• A Bachelor’s degree in a related field.
• Knowledge of government and accreditation standards, applicable legislation and policies, and emerging trends and developments related to areas of responsibility, including service delivery and the management of employees.
• Three (3) or more years of related front-line service delivery experience.
• Knowledge of Microsoft Office suite, and web-based conferencing tools.
• Two (2) or more years of related management experience.

Other job requirements:

• Documentation that the applicant is legally approved to work in Canada.
• A valid B.C. Driver's License (Class 5 or Class 7), and suitable driver's abstract.
• Satisfactory Criminal Record Clearance.
• Access to a personal vehicle. These positions are based in Surrey and involve travel in the Lower Mainland and the Fraser Valley.
• The usual hours of work in this position are based on a 37.5 hour work week (Monday-Friday) during agency's usual hours of operation. Occasional evening and weekend work may be required.
• Satisfactory Centralized Services Hub Clearance by the Ministry of Children and Family Development.
• Our funding contracts require that successful applicants are fully vaccinated against COVID-19 prior to their start date.
• Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.

Please submit a resume and cover letter referencing the competition number 2023092PMSCH1. This position is excluded from BCGEU membership.

Closing date for Internal Applications: Monday, June 12, 2023, at 4:30PM.

We thank all candidates for their applications, but please note that we will be contacting only those whom we invite for an interview.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.