Resident Support Worker Jobs

Position Title: Resident Services Coordinator (RSC)

Posting Number: #23-21

Reports to: Manager of Community Services

Compensation: $25.21-$27.32 per hour

Schedule: 8:30am-4:30pm, Monday-Friday (70 hours bi-weekly)

Posting Closing Date: August 7, 2023 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

This position provides comprehensive case management services for residents who require temporary and on-going support by:

• Developing and managing case plans to promote family wellness and housing stability
• Assessing individuals and families identified by Resident Services, to provide appropriate supports and referrals to other community agencies where necessary;
• Working collaboratively with Resident Services and the Manager of Resident Services to address issues negatively impacting tenancies; and

Key Responsibilities:

• Maintain case files and perform a variety of other functions, including:
• Assessing clients’ stability in housing placements through regular and on-going contact;
• Facilitating regular support meetings with individuals and families, and providing ongoing support based on need;
• Attending and participating in case conferences, staff meetings, training sessions and workshops;
• Collecting and maintaining complete records and program statistics following the principles and intensive case management process;
• Mediating complex issues with other community service providers, stakeholders and clients;
• Perform related duties, tasks and projects as required.
• Contributing to ongoing learning and evaluation processes as part of the pilot for program improvements; and
• Identifying resident strengths and barriers to stability and assisting residents in addressing challenges;
• Collaborate with Resident Services and other agencies to support identified individuals and families, address ongoing challenges, assess family safety and maintain housing, including:
• Substance use;
• Mental health;
• Providing ongoing updates in both oral and written form to the Manager of Outreach Services and client case management challenges
• Transporting and assisting residents to and from appointments based on need; and
• Access to government agencies;
• Initiating contact, assessing needs and building therapeutic relationships with individuals and families identified by Resident Services requiring a variety of supports;
• Coordinating repairs and remediation of units within guidelines and approved budgets
• Eviction prevention by working closely with the resident to meet expectations of the RTA
• Family violence;
• Providing or facilitating the provision of training and education for Activities of Daily Living (ADL), life skills, financial literacy, coping strategies etc.;
• Where child and family safety is a factor, meet reporting obligations as indicated by child welfare standards and work collaboratively with outside agencies
• Coordinating and participating in client move out activities
• Establish and manage successful relationships to advocate on behalf of clients’ and support long-term housing stability, including:
• Reviewing, training and overseeing work assignments for practicum students
• Accept, assess and review Resident Services referrals with Resident Services Coordinators and the Manager of Outreach Services;
• Rental assistance;
• Working with individuals and families to become familiar with each resident’s situation and developing an individualized case/service plan including advocating/supporting:
• Hoarding;
• Assisting in the development and implementation of policies and procedures;
• Representing Pacifica Housing in meetings and professional settings;
• Using a strength based client-centered approach, provide comprehensive temporary and ongoing case development and management services to promote long-term housing stability, including:
• Communicate and meet with Resident Services on a regular basis to update and assess ongoing resident needs in written and oral form; and
• Maintaining concise and accurate client files including current case notes and information about each client’s progress with their respective case plans;

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

• Diploma or Bachelor degree in Social Work or Psychology, OR Counselling, Mental Health or Addictions Worker qualifications or other related social services field from college or university
• Conflict resolution/crisis prevention training and experience required

Experience:

• Minimum of two (2) years recent related experience

Knowledge, Skills and Abilities:

• Awareness of harm reduction and ‘Housing First’ theory and practice
• Demonstrated ability to work with individuals who have multiple barriers to stable housing
• Knowledge of the Residential Tenancy Act
• Proficient in MS Office programs including Word, Outlook and Excel
• Knowledge of local community resources
• Knowledge of the psychosocial rehabilitation model
• Demonstrated conflict management/crisis prevention skills
• Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty
• Ability to communicate effectively both verbally and in writing with clients, staff and community professionals
• Experience working with the Residential Tenancy Branch
• Demonstrated ability to work independently and be part of an integrated community team

Additional Criteria for Role:

• Naloxone administration training is required.
• Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences
• First Aid Certification is required
• Must have valid driver’s licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance

Benefits

• Career development and internal advancement opportunities
• Employee assistance program
• Wellness time for permanent staff working 20+ hours per week.
• A mission driven and meaningful working environment
• Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more)
• Competitive salary from a Certified Living Wage Employer
• Organization and individual training opportunities
• Dog friendly offices
• Social committee that includes robust team building and staff social events
• Competitive employer RRSP contributions for permanent staff working 20+ hours per week
• Minimum six (6) percent vacation accrual rate for all permanent staff

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.