Access Team Analyst Jobs

Interior Health are looking Access Team Analyst to join our team on a full time permanent basis at our Kelowna location.
In accordance with established vision and values of the organization, the Access Team Analyst performs a variety of duties to ensure the provision of effective maintenance and support of information system access throughout Interior Health according to established policies, procedures and standards.
What We Offer

• Employee & Family Assistance Program
• Medical Services Plan
• Employer paid training/education opportunities
• Employer paid vacation
• Municipal Pension Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Work-life balance

About The Job

• Provides support of system access for both internal and external customers by gathering details of problems encountered, analyzing, investigating, and documenting the issues and providing a timely resolution.
• Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
• Assists other Access Team Analysts, Coordinator, or Manager in developing educational training requirements; provides related training to meet the learning needs of new Access Team staff and users in accordance with established policies, procedures and standards.
• In accordance with established procedures reviews and processes External User Access and Service Provider Access requests to ensure access compliance criteria are met, and if not, liaises with appropriate individuals to resolve issues.
• Assists with orienting new staff by performing duties such as demonstrating work procedures, and demonstrating use of office equipment/systems.
• Performs other related duties as assigned.
• The Access Team Analyst processes requests for access to the information systems throughout Interior Health by performing duties such as gathering required information from users and clinical/business analysts and troubleshooting access issues.