Overnight Support Worker 2023-268-Cc

Employment Type
Full-time, Bargaining Unit, (2 Vacancies)
Work Hours
30 and 40 hours/week, 10:30 pm - 8:30 am (4 days on and 3 days off /3 days on and 4 days off)
Work Setting
Exclusively Onsite, 800 Vaughan Road
Salary
External Rate F7: $48,214.75
Internal Rate F8: $49,198.73
Application Deadline
June 6th by 11:59 pm
Program Overview – Supportive Housing, Community Care
The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
What You Will Do

• Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Respond to the 24-hour resident personal alarm system according to appropriate procedures.
• Perform lock up and alarm duties in accordance to established procedures.
• Re-direct any visitors and responds to issues appropriately.
• Provide reception services to staff, and residents living at St. Hilda's Tower.
• Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
• Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
• Provide after-hours supportive counselling to residents when required.
• Carry out appropriate First Aid responses, when necessary.
• Ensure the safety of the building and its occupants after regular business hours.
• Complete hourly rounds on the participant floors.

What You Bring to the Team

• 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
• 2 Year diploma in social services or certification in security.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of mental health act.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Knowledge of harm reduction approach.
• Knowledge of community resources and various systems in Toronto.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Experienced team player.
• Demonstrated use of good judgment.
• Knowledge of geriatric and aging issues.

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