Public Area Attendant (Overnight)

Rising to 44 stories and designed by award–winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot. At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto’s Entertainment District. Creative souls, welcome home.

Job Specific

• Cleans service landings
• Maintains excellent condition of grounds, floors, carpets, etc.
• Removes trash from all assigned areas
• Complies with all specific HOSTAR policies and procedures
• Assists with general cleaning of guestrooms
• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
• Assists in preparation and deep cleaning of VIP rooms
• Turns mattresses
• Applies excellent guest relations skills when interacting with guests
• Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
• Performs all duties in a timely and professional manner
• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
• Cleans and mops stairwells
• Cleans and restocks all assigned restrooms
• Removes Room Service trays from hallways and places in appropriate location in service corridor
• Demonstrates ability to provide coverage in related departments as directed
• Washes doors
• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
• Gives recognition to repeat guests
• Cleans Front Desk and back office area
• Brings dirty glasses down to Housekeeping department at the end of shift
• Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper’s Course Outline, Standards, and Procedures
• Attends all department meetings as scheduled
• Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
• Replaces burned out light bulbs according to established procedures
• Properly uses and maintains equipment and supplies
• Assists in restocking Room Attendant caddies
• Cleans spots on carpets
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Cleans stocks, and organizes linen closets, ensuring that they are always locked
• Sweeps and mops hallways
• Cleans elevator tracks
• Checks all vacuums used by Room Attendants and maintains them
• Cleans handrails
• Polishes all metal around lobby areas
• Takes trash to the compactor at the end of the day
• Moves furniture in rooms as required
• Cleans and sanitizes assigned public and back of the house areas
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Takes dirty linen to laundry pick up areas
• Completes in a timely manner all daily cleaning items for the specific public area assigned
• Performs as Room Attendant, if required, on an emergency basis
• Uses proper chemicals when cleaning as described by the department’s procedures
• Cleans ashtrays and ash urns
• Cleans back of the house windows as needed
• Special projects and other duties as assigned
• Cleans elevator foyers
• Vacuums guest hallways
• Cleans ice machine areas
• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
• Applies teamwork skills at all times
• Transfers and stocks all supplies from Receiving as directed
• Cleans chandeliers
• Cleans elevator doors
• Cleans windows
• Consistently maintains a positive attitude that ensures the best guest experience
• Cleans spots on walls
• Cleans offices as scheduled
• Turns lost and found items into Security in accordance with hotel standards
• Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
• Ensures that the Housekeeping storeroom is neat, organized, and secure
• Cleans door jams and fire boxes
• Performs as Restroom Attendant for special events, when required
• Fills Room Attendant bottles with chemicals according to department guidelines
• Cleans and dusts lobby areas
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business

General

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with hotel standards, policies and rules
• Remains current with hotel information and changes
• Executes emergency procedures in accordance with hotel standards
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Recycles whenever possible
• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, management and fellow employees
• Complies with hotel uniform and grooming standards

Qualifications

• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
• Basic English language skills

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request. Please contact Human Resources at 437-800-5957 and a member of our Human Resources team will respond to your request.