Program Manager - Heart Rhythm Cardio Diagnostics

PROGRAM MANAGER - HEART RHYTHM CARDIO DIAGNOSTICS (JOB ID: 3207)

Work Type: Full Time

St. Mary’s General Hospital’s renewed vision of ‘Inspiring excellence. Healthier Together’ lays out a plan for growth, and innovation that will keep pace with the community and region that it serves. It also reflects our strong culture and values of compassion, respect, inclusion, integrity, collaboration and innovation that we bring to each interaction with patients and each other within the hospital and extends that commitment to how we will work with our partners across the health system. When you join St. Mary’s, your contribution will make a positive impact to the quality of life for patients and families. You will contribute to our mission: Living the legacy – Compassion. Faith. Discovery.

New employees must provide documentation/proof of full COVID-19 vaccination status, a 2-step TB screening, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at St. Mary’s General Hospital. Staff will require clearance from Employee Health and Wellness before they are able to begin any position within SMGH.

Position Summary:

The Program Manager – Heart Rhythm, Cardio diagnostics and Diagnostic Day Clinic is an innovative, self-directed, results orientated individual with a visionary and collaborative style. The Program Manager is responsible for the overall management of the human, fiscal, and material resources required to meet patient needs for the Programs. As a leader, the Program Manager provides, facilitates and promotes the best possible professional service to the patients and employees of the department, the organization and the community we serve.

Position Requirements:

Successful completion of an Undergraduate Degree and membership in a Regulated Healthcare College (I.e.. CNO, MRT, RT etc.)

• Previous experience navigating and using Meditech, and general healthcare program software.
• Demonstrated leadership with excellent interpersonal skills and the ability to work with stakeholders to achieve project goals
• Successfully able to perform their function in accordance with prescribed standards that focuses on the priority of People Safety and the delivery of the highest standard of Quality Care.
• Demonstrated ability to apply LEAN thinking in a healthcare environment.
• Proven competency working with Microsoft Office including Word, Excel, Power Point, and Outlook
• Demonstrated ability to facilitate the successful achievement of outcomes.
• Demonstrate the physical and mental capabilities necessary for proper and efficient performance of the essential duties of the position.
• Proven competency working with Microsoft office, Meditech, and general software and computer literacy.
• Minimum of three (3) to five (5) Years of recent, successful Management and Leadership experience

Position Responsibilities:

Human Resources Management

• Coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.
• Develops, implements and communicates performance measures; conducts regular performance appraisals of direct reports, and provides ongoing coaching and feedback for direct and indirect reports.
• Develops, implements, and communicates performance measures; conducts performance appraisals of direct reports, providing ongoing coaching and feedback.
• Monitors/addresses employee absenteeism as per hospital attendance program.
• Supervises and manages the performance of professional and support staff.
• Maintains appropriate staffing levels within approved operating budget e.g. minimizes overtime.
• Manages employee relations issues, promoting a teamwork environment where staff can interact productively and efficiently.
• Hires, promotes, disciplines and terminates staff, as required.
• Adheres to the development and continuation of a safe and effective work environment by ensuring staff are equipped with all required Personal Protection Equipment, properly trained according to unit standards, abide by relevant legislation, policies, and procedures (i.e., Occupational Health & Safety Act, Public Hospitals Act) and perform work duties in accordance with SMGH’s Code of Conduct.

Corporate / Program Contributions

• Facilitates the understanding of program management through involvement and communication with key stakeholders both internally and externally.
• Participates in program, hospital and professional leadership initiatives/committees.
• Supports corporate management and leadership initiatives.
• Maintains program and corporate perspective in day-to-day operations, including an awareness of how actions impact the larger whole.
• Participates in program planning through involvement within program structures/committees.
• Initiates and sustains collaboration across programs.

Resource Management

• In collaboration with the unit-based team, Program Director and senior hospital management; prepares, monitors and administers assigned budget.
• Identifies factors and makes recommendations for influencing factors regarding budget variances.
• Participates in the identification and implementation of strategies to streamline operations and improve service.
• Creates and maintains environment that stimulates staff thinking and involvement in unit-based planning.
• Recognizes factors impacting on quality work life for staff and responds appropriately.
• Ensures daily rounds are conducted through interdisciplinary team approach and the findings communicated to the attending physician regularly.
• In collaboration with the unit-based team, effectively uses budget, statistical utilization data to make decisions on daily basis and /or make recommendations for change.

Leadership and Collaborations

• Assigns and provides opportunity for individual professional growth.
• Supports integration of unit viewpoint at program and corporate level.
• Acts as liaison between patients/families, when appropriate, with members of the unit team.
• Establishes and maintains a communication system that is based on interdisciplinary approach to care delivery.
• Establishes and maintains a communication system that fosters the flow of information at unit and program level.
• Identifies potential opportunities for staff development through recognition of individual concerns, motives, strengths and limitations.
• In consultation with staff, develops criteria for performance evaluation.

Quality Improvement:

• Understands and exemplifies the contribution of provision of quality care outcomes.
• Promotes excellence in the provision of service by establishing interdisciplinary approaches to provide and maintain a well-coordinated delivery of care.
• Establishes and maintains systems for customer feedback and tracking.
• Collaborates with other departments as appropriate on quality issues.
• Participates in quality planning at both the service and program level as they relate to both patient care and work environment.
• Establishes systems that utilize information regarding customer needs both internally and externally.
• Evaluates quality of service/program to key stakeholders with established monitoring and reporting systems.

Education and Research

• Promotes professional development in collaboration with the interdisciplinary team.
• Demonstrates a commitment to lifelong learning. Identifies and develops strategies to meet personal learning needs.
• Other duties as assigned.
• Initiates and provides leadership toward educational activities/programs aimed at development of knowledge and skills related to specialty areas.
• Creates and maintains an environment that stimulates staff thinking and motivation.

Preferred Requirements:

• Minimum of 10 year’s healthcare related experience.
• Completion of a master’s degree.
• Minimum of three (3) to five (5) years of recent, successful Management and Leadership experience specifically within a Heart Rhythm and Cardiac Catheterization.
• Experience in managing professionals and providing guidance in areas of problem solving and conflict resolution.
• Proven ability to work in a fast-paced environment.
• Experience in writing, interpretation and application of policies and procedures.
• Knowledge of health care system in Ontario and Canada.

Application Instructions:

As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. SMGH is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact[email protected].

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive, we are unable to confirm the receipt of individual applications or resumes.