Maintenance Manager Jobs

Reports to: Director, Maintenance & Building Operations

Posting: #23-10

Department: Property Services

Compensation: $60,000+; commensurate with experience

Posting Closing Date: July 9, 2023

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

Participates as a key member of the Property Services team responsible for oversight of for day to day preventative and reactive maintenance related matters for Pacifica properties throughout Greater Victoria including:

• Fostering a positive, active and collaborative relationship with all Pacifica teams, residents, communities and associated agencies;
• Collaborate with other departments to ensure a high level of customer service is delivered to clients, residents and internal departments;
• Provide leadership and technical direction to the maintenance team;
• Support the Director, Building Maintenance and Operations by ensuring day-to-day maintenance activities take place and support the delivery of services to meet the organization’s quality and efficiency standards;
• Perform a variety of maintenance and property management related functions.

Key Responsibilities:

• Team Management

Provide day-to-day supervision of the maintenance team including:

• Ensures safety standards and operational policies and procedures are adhered to by the team during daily maintenance activities;
• Coordinates unit inspections once per year and ensures corrective maintenance action is scheduled as required, and tenancy issues observed are reported to resident services;
• Manages contracts and quality control of service delivery;
• Monitors and identifies day-to-day issues that impact the delivery of maintenance services and resolving or recommending solutions to identified issues;
• Performs other related duties as required.
• Assists with move-ins/move-outs, unit showings, contractor access, and suite-turn quality control as required;
• Oversees suite turnovers and ensures that they are completed in a timely manner at an acceptable standard.
• Reports issues resolved, those needing attention, and those currently in progress to the Director, Building Maintenance and Operations ;
• Undertakes regular check-ins, team meetings and performance management as needed;
• Empowers the team to respond and address issues as they arise;
• Planned Maintenance
• Provides leadership and supervision to staff in a manner that motivates, guides, and directs them to be responsible and accountable;
• Ensures timely engagement and implementation of maintenance schedule activities;
• Reviews and approves invoices;
• Ensures completion of maintenance work orders, mileage reports, and other paperwork in a timely manner;
• Facilitates annual insurance renewals and oversees insurance claims;
• Participates in recruitment, retention, and oversees team performance management;
• Supports direct reports through coaching ,mentoring, guiding problem solving and professional development;
• Attends meetings as requested;
• Works independently to meet deadlines and complete assignments as arranged;
• Responds to emergency maintenance requests as required;
• Reactive Maintenance
• Maintains adequate maintenance supply inventory and material ordering;
• Manages the approved vendor list and obtains quotes as required in accordance with procurement policy and processes;
• Conducts building property inspections every 6 months and ensures corrective maintenance action is scheduled as required, and tenancy issues observed are reported to resident services;
• Acts as a technical and training resource to the maintenance team;
• Troubleshoots building system issues;
• Identifies areas to improve efficiencies and quality of work;
• Participates in the on-call rotation and serves as back-up for emergency on-call shifts and after-hours maintenance assignments;
• Administration
• Prioritizes and assigns work activities;
• Coordinates and monitors the preventive maintenance schedule;
• Coordinates and provides oversight of outside contractor' work;

Requirements

Education:

• Post-secondary vocational training, trade ticket, and/or completion of courses in one or more of the trades is desirable
• High school diploma or equivalent (required)

Experience:

• A minimum of 5 years recent experience in progressive maintenance roles is preferred
• Supervision of a service industry workforce
• Demonstrated experience in carpentry, plumbing, electrical and painting

Note: An equivalent combination of education and experience may be considered

Knowledge, Skills and Abilities:

• Knowledge of Yardi Property Management software is an asset.
• Demonstrated aptitude in dealing with private and confidential information; uses diplomacy and tact in all interactions.
• General proficiency using a Microsoft Office Suite, mobile phone to e-mail, text, call and manage calendar appointments.
• Strong interpersonal communication skills
• Proven ability to work independently.
• Familiarity with the Residential Tenancy Act is an asset.

Additional Criteria for Role:

• Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.
• Must be available to be on call in off hours for emergency call out.
• Must have valid driver’s licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.

Benefits

• Organization and individual training opportunities
• A mission driven and meaningful working environment
• Competitive employer RRSP contributions; no matching required
• Competitive salary from a Certified Living Wage Employer
• Dog friendly offices
• Employee assistance program
• Career development and internal advancement opportunities
• Social committee that includes robust team building and staff social events
• Three (3) weeks vacation entitlements plus significant wellness time
• Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.