Manager Fleet Support Services

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

We are looking for a Manager Fleet Support Services to join the team at our Kamloops Corporate Office.

• We offer a 'Flex Modular' Extended medical plan which allows you to choose what is most important for you and your dependents
• Ability to work in a dynamic and well supported environment
• The stability of a company that has been in business for over 100 years!
• The latitude to make a difference
• Competitive Compensation
• Pension matching progam

The Manager of Fleet Support Services works with all key internal and external stakeholders to optimize the effective, efficient and timely commissioning and decommissioning of all rolling assets as they pertain to the Arrow Group of Companies. In this role, you will develop, optimize, implement and execute best practices as it relates to the onboarding and offboarding of rolling assets from cradle to grave. This will include but is not limited to the oversite of licensing, registration, permitting, compliance adherence, quality assurance, communication and customer service excellence with all involved.

Major Responsibilities

• Strong change management skills, with proven experience driving behavior change.
• Self-motivated, self-reliant, decisive, with the ability to adapt to change and balance competing demands.
• Other duties as assigned by Director.
• Develop processes and document same (S.O.P’s) regarding best practice in terms of the commissioning and decommissioning of assets from cradle to grave.
• Develop and implement strategies to streamline and optimize the fleet licensing and registration processes.
• Ensure the safe, efficient and economical transition of equipment from the vendor to the representative ‘owner’ at the Arrow Group of Companies. This includes guaranteeing equipment operability in terms of performance, reliability, safety and information traceability. This should also comply with the agreed to schedule, costs, quality requirements and safety requirements as established with the vendor and owner.
• Understand rules, regulations, policy and laws pertaining to the commissioning process.
• Mechanically inclined.
• Ability to build a rapport and working relationship with key stakeholders, with a collaborative and supportive approach to getting the job done.
• Strong writing skills for creating reports, correspondence, contracts, requests, bids, and other documentation.
• Coordinate the delivery of new assets including intercompany transfers.
• Work with all Arrow Group of Company locations to determine inventory requirements for new asset commissioning and requirements for decommissioning.
• Ensure the safe, efficient and economical transition of equipment from the ‘owner’ during the decommissioning process when equipment becomes obsolete or as owners change their needs, technology, approaches etc.…
• Excellent proficiency with Microsoft Office Suite®, particularly in Excel, Word, and Outlook.
• Strong critical thinking skills. Must be a problem solver with the ability to find and implement resolutions.
• Coordinate and assist with audits and inspections.
• Build and maintain positive working relationships with all internal and external customers/stakeholders.
• Strong safety mindset.
• Highly competent user of computer applications/software that will be used to collect, store and review relevant data. Ability to use or learn new systems i.e. DTMS, TMT...
• Strong organizational skills and keen attention to detail. Strong desire for tying up loose ends.
• Participate in vehicle return inspections.
• Confident and able to challenge and influence where required.
• Previous experience working in a Shop environment is an asset.
• Previous experience, 5-8 years, working in the field of transportation and specifically working with equipment.
• Maintain up to date and accurate electronic and other files pertaining to assets and transactions regarding same.
• Work with shops to schedule PDI/Rig Out.
• Relevant post-secondary education is considered an asset.
• Embodies Arrow’s core values Safety, Teamwork, Quality, Integrity, Responsibility and FUN!
• The ability to thrive in challenging conditions and accept the challenge of working in continually changing internal and external business conditions.
• Participate in the quality assurance of new builds and mods to ensure adherence to functional specifications.
• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
• Monitor changes in regulations and update the internal policies and procedures accordingly.
• Previous supervisory or management experience is an asset.
• Oversee the timely renewal of vehicle licenses, permits and registrations to maintain fleet legality and avoid penalties.
• Strong Presentation skills when making recommendations and or implementing/training of same.