Manager, Support Services, Food Operations - Surrey Memorial Hospital

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .
We currently have an exciting opportunity for a Full Time – Manager, Support Services, Food Operations to join our team at Surrey Memorial Hospital located in Surrey, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer . Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor .
Instagram | Facebook | LinkedIn | Twitter | TikTok
Detailed Overview
Reporting to the Regional Director and/or Regional Manager, Food Operations, the Manager is responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of food operations for designated site(s), that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (reference as Lower Mainland Business Initiatives and Support Services (BISS)). In addition, he/she is responsible for monitoring the performance of contracted support services and customer service management. However, the primarily responsibility will be for Fraser sites as assigned with in-house food operations. The Manager is also responsible and accountable for developing, implementing and understanding BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities. May lead health authority and provincial food policy committees and working groups as required.
The Manager may be responsible for leading and supporting food service functional program plans for new builds and redevelopments (within the health authority's template and framework approach) for their facilities/sites. Together with colleagues of Contract & Operational Services team and the Regional Director/Regional Manager, the Manager is responsible for building and maintaining exceptional customer and operational service provider relations that deliver consistent performance to commonly required standards. The Manager anticipates changes at their designated site/facilities that impact services, and plans and implements mitigating strategies. As a member of the leadership team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.
Responsibilities

• Ensures that the Regional Director and other executive management as appropriate are informed of and aware of significant events and/or activities at other sites/facilities.
• Actively pursues improved quality of services by planning, implementing and verifying improvements in key processes. Identifies areas of improvement, provides technical advice and coordinates problem resolution.
• Responds to and resolves service related problems within the portfolio and seeks guidance from Subject Matter Expert colleagues as needed for other non-food services and retail services.
• Participates in the regional planning process for the portfolio, consults and negotiates with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost effective service is provided.
• Performs other related duties as assigned.
• Working with the Regional Director/Regional Manager, Food Operations, and the Food Services Leadership Team, implements initiatives to enhance food service standardization, quality, productivity and innovative service delivery.
• Partners with the Manager, Dietitian Services to foster a cohesive relationship with clinical services to ensure department and clinical operations priorities are effectively managed within a patient/resident centred model of care.
• Responsible for the application of various collective agreements at their site/facilities; facilitates problem solving and decision making pertaining to various labour relations workplace issues; and works collaboratively with Human Resources staff accessing their advice and support as appropriate.
• Promotes and facilitates excellence in communication in keeping with customer service philosophy and good business practices.
• Develops and maintains a general knowledge of pertinent service provider contracts, particularly of service performance requirements.
• Manages service provider and in-house service performance utilizing Key Performance Indicators and other information, identifies variances and implements corrective action. Prepares and works with BISS leadership in preparation and validation of scope changes following established guidelines and processes.
• Works with/liaises colleagues of the BISS teams to expand and promote initiatives throughout Lower Mainland organizations.
• Participates on various committees, teams and task groups; as requested representing the Lower Mainland committees at the local, regional and/or provincial level.
• Responsible for overseeing the sites operational and capital budgets, understanding and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.
• Provides leadership and support to all members of the team and motivates them towards the attainment of the departmental goals; recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
• Supports the Manager, Dietitian Services in providing direction to students; as appropriate, collaborates with UBC Dietetic Program Coordinators and Dietitian Services (Food Operations) to develop and modify the food service/administration program to support the 5th Year Dietetic Student Program.
• Plans, develops, implements and evaluates short and long range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.
• Initiatives being lead will comply with BISS project management processes with an emphasis on timely completion to the schedule commitment.

Qualifications
Education and Experience
Baccalaureate in Food Services Nutrition Management from an accredited university and/or current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM), supplemented by a minimum five (5) years' recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.
Skills And Abilities

• Extensive experience in managing projects to achieve results.
• Strong analytical, organizational, communication, interpersonal and administrative skills.
• Extensive experience in managing partner/service provider relationships.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Broad knowledge of health facility support service operations.
• Physical ability to perform the duties of the position.
• Broad knowledge of the BC Health Care Industry environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Demonstrated leadership ability and highly develops interpersonal and communication skills.