District Manager - (Bc)

OAK + FORT is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections. Fueled by the purpose to enhance and explore our own personal style—we authentically embody a place where individuality and uniqueness are celebrated. An ever-evolving point of view, joy in self-expression, and quality are central to our contemporary philosophy.

The ideal candidate possesses a passion for the fashion industry while driving business with an entrepreneurial mindset and you will be responsible for:

Position Summary 

As the District Manager, you are responsible for all areas related to Sales Generation, Product to the Floor, Product being Merchandised and Staff Development. Driving sales and maximizing efficiencies are key to this role. Additionally, responsibilities include driving Key Performance Indicators in the district.   

Responsibilities

SALES GENERATION

• Provide exemplary client experience through store experience.
• Provide industry knowledge through awareness of competitors.
• Drive store Key Performance Indicators (KPI).
• Be a brand ambassador and lead others to follow.
• Maximize sales during special events and customer services.
• Meet sales requirements based on district corporate goals.
• Drive OMNI sales through pick up in store and curbside customer offering.
• Drive our sales culture through application of OAK+FORT Sales Culture.
• Build and manage client relationships through client database recording.
• Coach management teams how to respond and appropriately resolve customer complaints and service opportunities.
• Drive Bricks and Mortar sales.
• Drive Sales through social media platforms

STORE OPERATIONS

• Oversee cleanliness and maintenance of physical stores to create safe and comfortable shopping experiences.
• Ensure shipping and receiving of product is accurate and efficient.
• Communicate inventory and stock needs for stores to Product Department.
• Develop Store Manager’s stock management skills to ensure the right quantity of stock is in the right place at the right time.
• Drive world class operations through high standard of store routines, back of house maintenance and restock of the store.
• Educate store teams and support development of loss prevention policies.
• Provide insight of expansion plans in existing and new markets.
• Ensure Store Manager’s are upholding operational excellence.
• Adhere to loss prevention policies to prevent external and internal theft.
• Contribute ideas to developing new processes and frameworks to improve store operations.
• Partner with Visual Merchandising Department to ensure stores maintain proper presentation of merchandise in accordance to corporate directives.
• Ensure Store Manager’s create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working.

STAFF DEVELOPMENT

• Provide coaching, feedback, and validation of Store Manager’s performance through formal and informal evaluations.
• Source top candidates to build high performing management teams.
• Provide coaching to Store Managers on how to evaluate and dismiss underperforming staff.
• Support internal growth by partnering with senior Retail Department to promote high performing Management and Leadership teams.
• Empower Store Manager’s business skills to further develop business acumen.
• Build our team by through first-class onboarding standards.
• Initiate and communicate team objectives and updates with Store Managers and corporate partners.
• Demonstrate ability to secure and retain top performing staff within the district.
• Recognize top performing staff by partnering with senior Retail Department to provide compensation to fairly reward talent.
• Inspire and motivate teams through demonstrating leadership qualities.
• Host staff meetings as necessary and participate in monthly District Manager’s meetings Support with new store openings and closures with primary focus on training and staffing.
• Partner with senior Retail Department to evaluate and dismiss underperforming management.
• Train and develop high performing Store Managers to maximize productivity.

Travel & Others

• Complete other projects as assigned
• Travel locally and nationality based on business needs, with vary duration and frequency.

Requirements

• Previous management experience in fashion retail industry
• Flexibility to meet business needs
• Well-rounded in all areas of the business - Sales Generation, Operations, Visual Merchandising, Staff Development, OMNI-channel
• Multi-location management experience

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