Program Assistant, Ow (Tft) (Cupe 104.23)

Scope of Position:

To provide clerical support/activities within the Department. Tasks include, but are not limited to, word processing and data entry, printing of cheques/letters/reports, file transfers, filing, answering the telephone, sorting and distributing mail, and providing reception coverage. In addition, this individual is required to provide backup to other Program Assistants in the Department.

Duties and Responsibilities

• Create and send client appointment letters, as per CM schedules as needed
• Prepare a paper drug card for clients, if necessary
• Scan and distribute incoming and outgoing mail
• Responsible for printing of daily and monthly Social Assistance Cheques, vendor cheques, payment statements and record in ledger for Accounting
• Create overpayment reminder letters for terminated clients and mail out when needed
• Provide back-up coverage for reception
• Perform other duties as assigned
• Print and sort client letters and distribute to Case Managers
• Build Case Manager schedules (appointments, coverage)
• Conduct 3rd party checks, as needed and maintain logs and statistics
• Assign Eligibility Verification Program (EVP) audit list and complete EVP file preparation
• Monitor 3700 communication line
• Provide back up for accounting duties as needed
• Monitor Eligibility Review tasks, work queues, investigations email and voicemail for new complaints
• Manage ERO stats on spreadsheet and update ERO monthly on outstanding complaints
• Gather incarceration information to support Eligibility Review Program and forward to ERO
• Responsible to download, save and distribute daily, weekly, monthly, quarterly and yearly report to the appropriate staff
• Reschedule clients and provide appointments for special applications
• When required, assist Records Clerk with archiving, scanning and sorting mail for filing
• Record and input fraud complaints in SAMS and forward to Eligibility Review Officer (ERO)

Requirements

Knowledge and Experience:

• Grade 12 graduate plus one year additional program, i.e. business/computer
• Over one year up to and including two years related experience

Skills and Abilities:

• Knowledge of general office equipment - printers, fax machines, photocopiers, switchboard, calculators, etc
• A valid Ontario driver’s license and access to a reliable vehicle as travel is required
• Sound interpersonal/communication skills
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Knowledge of the corporate standard software, along with department-specific software (SAMS)
• Computer expertise in corporate standard software (Microsoft Office) and department specific software to data search and entry and to create and modify word processed documents (confirmed through testing)

Benefits

Position: Program Assistant, Ontario Works

Status: Temporary Full Time (date of hire up to approximately December 23, 2023)

Employee Group: CUPE Local 4700

Wage range: $23.55 - $29.44 per hour

Division: Health and Social Services

Department: Haldimand Norfolk Social Services and Housing

Reports To: Program Manager, Ontario Works

Location: 12 Gilbertson Drive, Simcoe

Posting Period: August 25, 2023 to August 31, 2023