Program Service Assistant, M&Cs

Humber River Hospital is committed to revolutionizing patient care for our diverse community. At our new facility, North America’s first fully digital hospital, the future is very exciting for our people and programs. And we’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.

Right now we are looking for a Full Time Program Assistant to work with our Maternal & Child Program

Reporting Relationship: Program Director, Maternal & Child

Position Responsibilities

• Provides clear direction and oversight to administrative support within the Program portfolio
• Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
• Identifies, coordinate, analyze and communicate key Maternal & Child Program matters and critical issues in a timely manner and in accordance with hospital established processes
• Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Surgical Program portfolio, across portfolios, and between the Surgical Program portfolio and external partners (i.e. LHIN/MOHLTC)
• Coordinates the operational and business matters of the Maternal & Child Program
• Redirects communication within the hospital when receiving information as the point person for the Program
• Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Program portfolio
• Prioritizes action items requiring Director’s attention through scheduled briefings with the Director and preparation of reports of priority projects.
• Provides strategic support to advance the priorities of the Program portfolio
• Ensures timely feedback on behalf of the Director whenever necessary

Qualifications

• Demonstrates commitment to ongoing learning
• Has a high degree of attention to detail to ensure accuracy in deliverables
• Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
• Excellent attendance and discipline free record required.
• Graduate of a recognized post-secondary education in Business Administration, or related field, preferred
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
• Adapts to changing priorities and manage change involving multiple stakeholders effectively
• Maintains a positive attitude and strong work ethic while managing competing demands
• Demonstrated commitment to patient safety and the provision of the best possible patient care
• Demonstrates experience in producing printed/electronic publications and other departmental communication
• Has a typing speed of 60 WPM
• Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
• 3 years of recent experience providing senior administrative support in a health care setting
• Creative, resourceful and flexible
• Excellent communication, time management, and interpersonal skills
• Interested applicants will be asked for a portfolio of their work: 1. Slide Deck 2. Newsletter 3. Communication Poster
• Works independently and in a team environment
• Intermediate MS Access knowledge an asset
• Demonstrated regular, punctual attendance
• Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals

Location: Humber River Hospital – Wilson Site

Hours of work: Days, occasional evenings/weekends

Union: Non-Union

Why Humber? Why Now?

Humber River Hospital is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of Compassion , Professionalism and Respect . People who are committed to making a positive difference.

We are a Studer Group hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Why? Because at Humber River Hospital, we know it’s our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care...healthier community.

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees - from hire to retire.

Let us know what we can do to help you be successful during your recruitment experience at Humber River Hospital.

Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis