Operations Process Analyst Jobs

Apex Systems is a global IT services provider and our staffing practice has an opening for a Process Analyst/ Business Analyst ideally with experience with process improvement, a business analyst background, and technical understanding to place at our client, an Enterprise Telecom Client.

Client: Enterprise Telecom Client

Location: Fully Remote, preferably in GTA.

Hours: 40 hours per week

Terms: 6-month contract to start

Interview Process: 2-3 rounds

Start Date: July 2023

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We are currently seeking an Operations Process Specialist/Analyst to join our team. This role requires an individual with a unique approach and the ability to effectively handle various processes. The primary focus will be on optimizing operations. As part of this role, you will address immediate operational needs, identify, and fill gaps in existing processes, and collaborate with other business units. The contract duration for this position is six months.

Responsibilities:

• Identify and address gaps in current operational processes

• Review relevant documents and conduct walkthroughs to gain a comprehensive understanding of existing processes

• Fill in any identified gaps and optimize operations for efficiency

• Train team members on the updated processes to ensure alignment and consistent implementation

• Collaborate with other business units to optimize processes and services

• Evaluate potential scenarios such as server failures and conduct process walkthroughs to develop effective contingency plans

• Assess the impact of operational changes on tenants’ experience and make necessary adjustments

• Leverage critical experience in handling similar operations to drive improvements

• Although not mandatory, knowledge of telecom operations is beneficial

Requirements:

• Strong analytical and problem-solving skills

• Ability to evaluate and optimize processes

• Excellent communication and collaboration skills

• Some technical understanding to effectively assess and improve operational processes

• Flexibility and adaptability to a 24/7 business environment

• Prior experience in operations management or process optimization is highly desirable

This is an exciting opportunity to contribute to the establishment of a true DevOps team and optimize operations within our organization. Apply now and be part of our dynamic team focused on driving excellence in operational processes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.