Manager, Process Improvement & Optimization

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your Role:
As Manager, Process Improvement & Optimization, you will have a cutting-edge role in the Finance and Accounting team as the champion for innovation of our financial processes. Reporting to the Product Director of Financial Systems, you will immerse yourself in our financial processes and you will discover and articulate the current and future needs of the business. You will identify areas of improvement within our current processes, recommending efficiencies and best practices so we can continue to scale. You will work collaboratively with departments such as Revenue Operations, Customer Success, Business Development, Data Services, Human Resources and Information Systems to identify process improvement opportunities to increase business efficiency through automation and robust processes.
Your Job:

• Develop journey maps that show the employee, team and customer touchpoints of Global Relay’s processes as they relate to our systems and business goals;
• Prioritize and plan process improvement initiatives to support product roadmap objectives and provide timely status reports to stakeholders;
• Support the Human Resources and Revenue Operations teams to define and refine their business processes.
• Work collaboratively with internal departments to improve communication and data flow between Finance and Accounting and other areas of the business;
• Conceptualize and implement new processes to address opportunities for new revenue, identify missed billing opportunities and/or reduce costs;
• Identify operational changes between current and future processes to drive change management and process adoption;
• Work with Finance and Accounting management on various projects on an ad hoc basis;
• Define business requirements for future projects and participate in analyzing and designing new business processes, including partnering with Product Managers to enable user story definition for process enablement at a technology level;
• Lead and collaborate with Business Analysts, providing guidance and leadership on process discovery and optimization projects across multiple programs and subject areas;
• Support the Product Director of Financial Systems and the Information Systems team to define requirements and processes for technology project delivery;
• Create and maintain business capability maps for the Finance and Accounting, Human Resources, and Business Development teams as the foundation for all process improvement and project roadmap planning where business process enablement and optimizations are concerned;
• Identify opportunities for Continuous Process Improvement by creating current and future state process flows and developing an inventory of baselined and future-state processes through ad-hoc and annual process reviews;
• Ensure proposed processes result in accurate information flowing into accounting systems that is meaningfully available for financial reporting purposes;

About You:

• Experience in logically and rationally documenting processes using flow charts and presenting findings and recommendation to various levels of senior management
• Bachelor’s Degree in Accounting, Finance or related field
• A minimum of 5 years of experience in a business process improvement capacity in accounting and finance
• Ability to thrive in fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems
• Proven experience as seasoned a Business Analyst or similar role, leading business efficiency improvements through process optimization and technology adoption
• Experience integrating and optimizing processes end-to-end across multiple domains like Finance, Human Resources, Payroll, Revenue Operations, and Business Development is a key requirement to be successful in this role
• Proven experience leading and managing people in order to execute on process optimization engagements which includes defining the expected engagement output, ensuring a standard of high quality for deliverables, and to project manage to ensure deadlines are met and work product is delivered on time
• Experience as Business Analyst working in an environment where SalesForce and ERP systems like NetSuite are key business applications enabling business processes
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Familiarity in using BABOK, TOGAF or Six-Sigma frameworks will be an advantage in providing structure to how work is approached
• Experience in full cycle accounting in a Software-as-a-Service (SaaS) subscription billing environment is an asset
• Superb attention to detail
• Exceptional organizational skills with the ability to multi-task, prioritize and time-manage
• Strong work ethic and integrity with superior communication skills that allow you to effectively work with a variety of different departments
• Ability to confidently lead discussions with a depth and end-to-end breadth of understanding and relevance across various process domains such as Finance, HR and Sales
• Highly proficient with Microsoft Excel, Word and PowerPoint
• Proficient in using flow charting and collaboration tools (such as Miro) as a means of requirements gathering, problem definition and stakeholder engagement

What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.