Business Process Analyst Jobs

Position: Process Analyst IV

Duration: 6 months with potential to extend or convert to permanent

Location: Toronto – Hybrid – 2 days in office - 66 Wellington Street Wes

Description:

CUSTOMER: Conduct regular, ongoing analysis, evaluation / assessment and review current and future state business processes/ procedures within the assigned business area Gather required information and document/map current and future processes, provide input and recommendations to support process improvement Streamline and standardize procedures representing the process mitigate errors, reduce risk, providing consistency Build effective relationships with key business partners within the assigned portfolio Analyze the feasibility and impact of new initiatives, process improvements, technical solutions, and/or products/features Act as the process representative for a defined area on a variety of projects Support/lead the completion of low risk/impact projects/initiatives related to processes/ procedures within the business area Coordinate status reports, communication and deliverables for one or more projects May represent the business and provide coordination within the business, with external service providers and other areas within the bank, on operational processes/ projects Develop and maintain a high level of business knowledge and an understanding of project management principles and methodology Support the development of internal standards and procedures Support the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives May support training plans for new/improved processes/ procedures, including creation and deployment of communication circulars

SHAREHOLDER: Prioritize and manage own workload to meet service level requirements for service and productivity Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite On assigned projects/initiatives, use project/process management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies.

MUST HAVE:

8+ years of as process analyst (experience with process documentation,

8+ process mapping)

Excellent verbal/written communication skills Attention to detail and interpersonal skills Work independently and part of a Team MS Office (excel and PowerPoint are vital) and Visio (process maps) Needs to be proactive and collaborate with stakeholders Experience understanding process impact changes

NICE TO HAVE:

Previous banking/financial experience

Experience in Risk & Control policy development

ADDITIONAL SKILLS:

•Excellent time management skills and ability to deliver results.

•Strong analytical capabilities along with a focus on attention to detail •Service oriented in nature, business maturity demonstrated in engagement, professional and business minded in analysis, customer focused in thinking and flawless in execution; •Strong organizational skills, capable of multitasking & the ability to deliver high quality work under pressure.

•Proven ability to positively interact with all levels within the organization and develop, maintain/build positive relationships with business partners.

•Ability to problem solve, influence and negotiate to deliver results.

•Self-motivated with the ability to work independently as well as in collaboration with team members •Willingness (and enthusiasm) to learn