Systems & Process Specialist - Apac

Your Opportunity at ARC’TERYX:

As the Systems & Process Specialist – APAC, you act on behalf of the APAC Planning team to support the evolution and management of all APAC planning and allocations related systems, and processes by which these systems are used and maintained. You are the project point of contact for any systems projects, for the APAC planning team. You partner closely with multiple stakeholders throughout the organization to identify best-in-class solutions, coordinate departmental work for the projects, provide input on whether proposed solutions meet needs, and help coordinate the overall implementation.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet your future team:

The Product Operations team optimizes the intersection of all product teams, supporting through cross-functional teams to improve alignment, communication, and processes around the product. We build a foundation for excellence through reinforcing product strategy with metrics, infrastructure, business processes, best practices, budgeting, and reporting.

If you were the Systems & Process Specialist now, here are some of the core activities you would be doing:

• Identifying newly required processes and initiating change within the business to ensure successful implementations
• Identifying the required information to enable SAP’s integration with existing and future systems, including but not limited to APAC planning and allocations systems
• Supporting project teams with the planning and execution of System Integration Testing (SIT) and User Acceptance Testing (UAT), including design of test scenarios, validation and business engagement
• Ensuring best practices and process optimization are considered throughout the project design stage
• Identifying gaps between business requirements and APAC planning and allocations systems, and partnering with the business in leading the evaluation of potential vendor systems to address gaps as required
• Leading business case creation for new functionality or maintenance of current practices, as required
• Communicating the end-state consistently to the project team, and notifying project leadership of any challenges to the plan
• Acting as the point of contact and representative of APAC planning for other project teams, ensuring end-to-end needs are considered across proposed business processes and solutions
• Documenting the current and future state of all APAC planning and allocations business processes impacted by Merchandise Planning and Allocations (MP&A) systems and tools
• Ensuring maintenance of user guides and online help tools, including Standard Operating Procedures (SOPs) and process mapping using standard templates

Here are some of the things you could be working on in the future:

• Acting as the business lead in the vendor direct process review, by collecting feedback, providing requirements to the functional team, and preparing documentation
• Acting as the liaison between IS and business teams to manage incident and change request tickets, ensuring each ticket has accurate prioritization and clear requirements; facilitating UAT, and creating documentation to support a smooth implementation

Are you our next Systems & Process Specialist?

• You remain highly flexible and adaptable when faced with ambiguity
• You have the drive to learn and participate
• You are an excellent collaborator, able to work effectively within a team
• You are able to travel internationally as required
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• You inspire breakthrough thinking and continuous improvement
• You have 3+ years’ work experience in a merchandise planning or allocations-focused role
• You have prior implementation experience
• You have strong project management skills
• You are adaptable and forward-thinking
• You are able to prioritize and manage multiple tasks within tight deadlines
• You have advanced analytical skills, with a strong aptitude for spreadsheets
• You are proactive in identifying the root cause of issues and developing solutions
• You have excellent written and verbal communication skills, and exceptional attention to detail
• You have a solid knowledge of Enterprise Resource Planning (ERP) systems and order management processes
• You are able to step in and take charge with minimal instruction
• You are able to balance autonomy and collaboration
• You have experience in developing reports for analysis and decision making

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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