Multi-Unit Manager - Retail Operations

Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Business Operations, Level D
Job Title
Multi-Unit Manager - Retail Operations
Department
Leadership | Retail Sales | UBC Food Services | Student Housing and Community Services
Compensation Range
$6,378.58 - $9,189.17 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
May 31, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
This position manages multiple locations within the Food Services Retail business. The Multi-Unit Manager - Retail Operations is responsible for leading and planning all operational aspects of multiple national franchise brands as well as UBC proprietary branded Campus Retail Units. The Multi-Manager is responsible for strategic planning, change management, developing revenue management strategy, working to increase the financial performance, pursuing new revenue opportunities/ developing new in house brands and designing new ways to deliver services.
Organizational Status
This position reports to the Associate Director - Retail Operations and works closely with all Food Services Managers as colleagues. This position manages and directs up to 5 Senior Food Service Assistants who direct up to 10 Food Service Assistants and 70 employees. They also interacts with many University faculties/departments, the business community and student groups.
Work Performed

• Collaborates with the Associate Director - Retail Units and various National Franchisor business support representatives to ensure compliance and adherence to franchise standards.
• Conducts structured location visits with all Senior Food Service Assistants on a monthly basis. Agenda will include review and action planning of the following key areas: Sales revenue, COS and COL, customer satisfaction and feedback observations, people planning employee recognition and corrective feedback, Q&A including product evaluation and the monthly P&L to EBITDA.
• Responsible for change management within retail operations when there are new locations added to the portfolio or changes within existing locations.
• Promotes the Value and Vision Statement as well as the Food Vision and Values.
• Responsible for up to $10M in Revenue across multiple stations/locations.
• Supports the Associate Director with the strategic planning and execution of location closures, the development of new retail locations and ongoing renovation and renewal of the business.
• Develops revenue management strategy and works to increase the financial performance of the business. Pursues new revenue opportunities/new locations/in house brands. Develops and manages budgets and staff resources for all units under their responsibility. Reviews, analyzes and manages all aspects of cost control such as food cost, labour cost and other operating expenses included in EBITDA and Overhead.
• Responsible for planning, organizing and overseeing promotional calendars and special events for all franchise and UBC proprietary brands.
• Performs other related duties in keeping with requirements of the position.
• Responsible for growing revenue to meet or exceed University Budgets by monitoring and action planning daily/weekly/monthly and annual sales by location.
• Creates and manages staff schedules to ensure proper workflow and maximum effectiveness and efficiency including reviewing, scheduling and authorizing work and vacation schedules.
• Reviews, analyzes and manages systems for daily sales, cash collections/controls, banking and ledger reconciliation to ensure functioning in an accurate and timely manner.
• Responsible for keeping current and knowledgeable on all aspects of various franchise operations and UBC branded retail units.
• Manages multiple units in a specialized campus-wide business operation. Delivers the brand standards of up to 15 different and unique campus wide retail locations by monitoring policies, observing and ensuring execution of brand standards to deliver high quality food and service by all employees.
• Responsible for compliance with the UBC Food Services Food Safety Plan and health, safety and environmental issues, WCB issues, unit safety inspections and safety training within units of responsibility.
• Attends various national franchise brand meetings as the UBC liaison and operations leader.
• Detailed understanding of Optimum Controls inventory management system to manage Cost of Sales.
• Participates in planning of renovations and purchasing of equipment to maintain operations.
• Works closely with the Executive Sous Chef Retail Operations for menu planning, recommending and implementing new products/services and determining selling prices.
• Provides leadership and guidance to all locations under their responsibility. Weekly schedules will include announced and unannounced visits. 75% of time will be dedicated to being in the business to observe and provide coaching.
• Manages staff including recruiting, training, orientation, supervising, scheduling and performance management up to and including termination, in accordance with the collective agreement and in consultation with SHCS Human Resources team.
• Designs new ways to deliver services and continuously improve operations. Including, but not limited to maintaining/improving standard operating procedures, building comprehensive policies, procedures and systems for the Retail Food Service Units. Evaluates and ensures outstanding customer satisfaction is delivered by Food Services Assistants (Supervisors) and employees.
• Responsible for the strategic and long term growth plans of the Retail business.
• Participates on University and departmental committees as required.

Consequence of Error/Judgement
The Department of Food Services is an ancillary department and therefore is self-funded and self-supporting. This position is responsible for financial accountability and controls, administration of university and department policies, and for setting guidelines and making recommendations for all areas of responsibility to meet the department s financial goals. Failure to maintain quality and customer service standards would result in loss of customers, adverse financial results, and would adversely impact the reputation of UBC Food Services, the portfolio of Student Housing and Community Services (SHCS) and UBC in general.
Supervision Received
Works independently within an overall business plan. Work is reviewed in terms of achievement of specific goals. Reports to the Associate Director - Retail Operations.
Supervision Given
Manages 5 Senior Food Service Supervisors who provide direction to up to 10 Supervisors and up to 70 food service workers.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of six years of related experience, or the equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to effectively recruit, train, supervise, coach, and motivate employees.
• Ability to maintain accuracy and attention to detail.
• Ability to accurately gather, organize, and summarize financial information.
• Ability to learn new software programs, web based management tools and social media applications.
• 5 years direct work experience in a multi-location multi branded retail food services business.
• Demonstrated experience in administration and staff management and coaching with employee and labour relations experience.
• Ability to work flexible hours including evenings and weekends.
• Ability to effectively generate business opportunities and action plans.
• Ability to effectively use Microsoft Office software at an intermediate level.
• Ability to maintain accuracy and attention to detail.
• Ability to work independently, create and manage a very structured and disciple weekly schedule and meet deadlines.