Manager, Learning (Hybrid) Jobs

Company Description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 28-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for a Manager, Learning to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile!

As a Manager, Learning (ML) you will:

• Report to the Director, Organizational Development & Learning.
• Partner with leaders and associates at all levels across the business to proactively assess learning needs and design, develop and deliver a variety of learning initiatives, projects and development programs throughout the organization (approximately 1,600 people strong).

More specifically, the main responsibilities of the role are articulated around three following pillars:

Learning and Development

• Ensure a robust communication plan to maximize adoption of the various learning programs, enabling a culture of continuous learning;
• Facilitate learning programs and workshops using adult learning principles to deliver learning in a variety of environments (in-person, virtual, synchronous, asynchronous);
• Shape the guidelines, standards, and expectations for the creation of learning materials to ensure uniformity across all internal learning offerings;
• Contribute to the sustainability of all organizational development activities.
• Manage learning programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results;
• Design and develop appropriate content and curriculum to close identified gaps and accelerate learning;
• Lead learning programs to support learner engagement and business needs through the design, development, delivery and evaluation of department-specific and organizational-wide learning;
• Manage relationships with external vendors and partners necessary for learning programs and initiatives;

Reporting & Analytics

• Monitor programs quantitatively and qualitatively to ensure they are effective, improve the learner experience and deliver value to the business;
• Gather and report on established metrics to measure effectiveness of learning programs;
• Utilize learning platforms to maintain learning records, reports, evaluations and learning effectiveness measures.
• Leverage analytics to develop insights and inform learning strategies;
• Establish learning and development related KPIs;

External Research

• Keep abreast of industry trends and methodologies and make recommendations based on findings.

Qualifications

The Qualifications and Experience we like to see:

• Excellent interpersonal skills to build and nurture good relationships with internal and external stakeholders, including vendors and partners.
• Judgment, initiative, and research/interviewing skills to find unique solutions to potentially complex problems.
• Undergraduate degree in Learning/Human Resources/Organizational Development.
• Problem solving ability to identify the best course of action and create multiple solutions across multiple timelines.
• Coaching certification and Learning and Development certification are assets.
• Strong communication skills, written and spoken - French an asset.
• Tact and persuasion to help reach agreements and influence positive outcomes.
• Minimum 3-5 years of similar or related experience, with exposure to content design for various audiences.

Why our Associates love working at Sleep Country Canada/Dormez-vous?:

• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Long service awards, celebrations and other social events
• Associate Referral Program
• Maternity/Parental leave top up benefits
• Full medical, dental benefits and a deferred profit sharing program
• This is not a job but a CAREER with opportunities for growth and advancement
• Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Diverse and inclusive work environment
• Access to our in-house learning platform with over 16,000 digital courses taught by industry experts in a variety of languages
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital
• We will invest in you and provide extensive training, mentoring and continuous development
• Tuition reimbursement program that covers professional AND personal development
• Paid day off to volunteer at your local charity of choice

Additional Information

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush and most recently acquired, Silk & Snow. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit www.sleepcountry.ca