Customer Service Representative - Hybrid

Position Description

Title: Customer Service Representative

Department: Customer Service

Location: Montreal

Reports to: Sr. Manager - Customer Service

Status: Permanent

Position Purpose: Responsible for managing the daily transactions between IPG's Customers and the Supply Chain

Individual will be responsible for following all of IPG policies and procedures in the area of Customer Service. Provide support to Sales, Logistics, and Operations by effectively processing customer orders and requests from beginning to end to meet customer needs.

Principle Accountabilities

• Interact with production and shipping staff to coordinate production schedule.
• Provide customer assistance such as expected delivery time, purchase order follow-up and general billing questions.
• Communicate any accounting related matters in a timely manner with the accounting department.
• Perform other duties as required.
• Resolve product or service problems by working closely with the sales force to determine the cause and the best solution to the problem and follow up to ensure resolution.
• Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail, phone or fax.
• Verify availability by product number or description.
• Process account orders including all the steps from the initial order entry to final invoicing.

Essential Skills And Experience

• Familiarity with AS400
• Minimum 2-5 years' experience in Customer Service.
• Strong knowledge of MS-Office suite products
• Strong communication skills; verbal and written.
• Excellent customer service and listening skills.
• English and French

Intertape Polymer is an Equal Opportunity Employer. We thank all candidates for applying, but only those selected for interview will be contacted.

Intertape Polymer has a competitive compensation and benefit package and is committed to providing a safe work environment.

Job Posted by ApplicantPro