Manager, Data Visualization - Remote In Canada Except Quebec

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital’s Analytics & Insights Practice is looking for a Manager to join our Data Visualization team. This position will lead engagements with our internal and external clients to both analyze and visualize structured and unstructured data.

The successful candidate will possess a keen analytic mind as well as a flair for visual design and talent for storytelling. They will play a key role in creating visually stunning and effective data visualizations and dashboards. This requires solid experience converting raw data into interactive images and designs that tell a compelling story and aid business decision-making.

What You’ll Be Doing

• Collaborate & communicate effectively with client and internal teams to identify business and functional requirements
• Participate in product training and client demos as needed
• Lead the design, development, and delivery of client analyses and data visualizations
• Quality control datasets and data models to confirm they meet requirements
• Stay up to date with the data visualization marketplace and new product developments and features
• Ensure that client deliverables are produced on-time and error-free

What You’ll Bring To Us

• Self-starter, self-educating and self-motivated with an insatiable curiosity
• 5+ years of experience using data visualization tools such as Power BI, Tableau or Looker
• Comfortable facilitating discussions and interacting with both business and technical audiences
• Background in data journalist or information design will be a plus
• Experience in the healthcare payer and/or contact center analytics fields preferred
• Proven skill in visual storytelling

About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC Digital is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.